KYC Analyst (English / Mandarin Speaking)
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Location: Singapore (Office)
Type: Full-time
Vertical: Financial Markets
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Summary
As a member of the KYC/AML Specialist team, you will serve as a key liaison between client relationship teams and AML Refresh Operations, ensuring end-to-end management of client periodic reviews for the Private Banking and Private Wealth Management business line. Your role will involve collaborating with sales, banking, and markets teams to oversee a portfolio of client refreshes, track pending requirements, perform screening, and resolve operational or compliance-related escalations
Responsibilities
- Serve as the KYC subject matter expert (SME), supporting Client Advisors (CAs) and Market Team Heads (MTHs) on complex due diligence cases and regulatory requirements
- Own and manage the end-to-end KYC process, including periodic reviews, onboarding, and trigger events, ensuring completeness, accuracy, and compliance with internal policies and APAC regulatory guidelines
- Support the team in addressing volume surges in Periodic KYC Reviews (PKRs) and collaborate effectively with the Front Service Office (FSO) in Singapore
- Review and validate client documentation, conduct screening, and secure necessary approvals from Compliance and Business stakeholders
- Support a culture of teamwork and collaboration focused on goals and delivery
- Adhere to standards for timeliness and accuracy of AML CDD case completion
- Collaborate closely with Relationship Managers (RMs), and other front-office teams to guide them through KYC requirements, explain policy rationale, and ensure efficient collection of necessary client documentation
- Contribute actively to KYC process improvement initiatives, offering ideas and feedback to drive greater efficiency, quality, and automation.
- Establish and maintain relationships with key stakeholders across departments
- Assist in tracking both Annual refresh population and other KYC-related populations in partnership with the coverage team
- Ensure all refresh cases are completed accurately, efficiently, and in full compliance with regulatory and internal policy requirements
- Ability to communicate in Mandarin with Chinese clients for business purposes
Eligibility Requirements
- Bachelor’s Degree in a banking / finance with a Minimum of 1 plus years of hands-on experience in KYC operations, specifically within Private Banking or Private Wealth Management
- Strong KYC/AML expertise, with experience in AML CDD policy standards and industry practices in AML CDD
- Excellent stakeholder management and interpersonal skills, with the ability to work across teams and communicate with colleagues at various levels
- Experience in a client-facing or direct client interaction capacity (related to KYC data gathering, remediation, or query resolution)
- Excellent command over documentation standards, SoW narratives, and justification of risk decisions
- Ability to multi-task, work independently, and establish a cooperative and collaborative working relationship
- Excellent Written and Verbal communication, especially in drafting clear, structured KYC summaries and providing well-reasoned recommendations.
- Experienced in PKR KYC/AML operating processes, with knowledge of regulatory requirements for APAC (MAS, HKMA), including specific regulatory nuances and client segments
- PKR experience must be with private banks. Preference for those who have worked for private bank in SG or HK
- Proven track record in handling complex client structures, including trusts, offshore entities, and high-risk profiles.
- Proficient in using KYC-related platforms and tools (e.g., CAWB, CBD, AppSuite, Cosima, Factiva, Lexis Nexis), with a strong willingness to adapt to new technologies and systems
- Understanding of the operational aspects of products and services used by Banking clients
About eClerx
eClerx is a leading provider of productized services, bringing together people, technology and domain expertise to amplify business results.
The firm provides business process management, automation, and analytics services to a number of Fortune 2000 enterprises, including some of the world’s leading financial services, communications, retail, fashion, media & entertainment, manufacturing, travel & leisure, and technology companies. Incorporated in 2000, eClerx is traded on both the Bombay and National Stock Exchanges of India. The firm employs more than 19,000 people across Australia, Canada, France, Germany, Switzerland, Eqypt. India, Italy, Netherlands, Peru, Philippines, Singapore, Thailand, the UK, and the USA
