Description
Role Summary
The L1 Production Support Engineer for VisionPLUS 10 (Flex) at
the client is responsible for monitoring,
triaging, and resolving first-level issues across VisionPLUS 10
modules. This includes batch job
monitoring, incident handling, and coordination with L2/L3 teams
for escalations.
Key Responsibilities
Monitor application and batch job alerts related to VisionPLUS 10
(Flex).
Perform daily health checks and validations across modules like
CMS, FAS, TRAMS, ITS, etc.
Handle initial triage of incidents and user tickets.
Provide quick fixes and workarounds for known issues.
Maintain SOP documentation and knowledge base for recurring
issues.
Escalate unresolved or complex problems to L2/L3 teams.
Coordinate with development, infrastructure, and vendor teams.
Support monthly release deployments and patching activities.
Prepare RCA and incident reports.
Serve as the first point of contact for VisionPLUS 10 -related
incidents and service requests.
Assist with routine tasks such as password resets, account
unlocks, and basic configuration
changes.
Job Type: Full-time
