ABOUT THE JOB:
- Troubleshoot and resolve hardware and software issues on desktops and laptops, with a focus on VIP users
- Prioritize and handle all incidents and service requests, ensuring immediate attention to VIP-related tickets
- Perform root-cause analysis for recurring issues and document resolution procedures
- Execute IMAC (Install, Move, Add, Change) tasks including PC staging, hardware and software setups
- Liaise directly with end-users, internal support teams and third-party vendors when needed
- Provide onsite and remote support during special events, meetings, and executive presentations
- Maintain ticketing system with up-to-date status, resolution steps, and follow-ups
- Offer basic local network support and collaborate with central network teams
- Support Connected Backup tools and general IT asset management
- Assist server maintenance tasks in coordination with local server teams
- POS system experience is a plus – not mandatory but appreciated
ABOUT YOU
- 5-7 years of experience with Level 2 IT support in a corporate environment
- Proven track record in VIP end-user support, including C-level stakeholders
- Experience with Windows OS, Microsoft 365 suite, and Active Directory
- Familiarity with POS systems or retail environments is a strong asset
- Knowledge of ITSM tools (e.g. ServiceNow) and ticket lifecycle management
- Understanding of basic network protocols: DNS, VPN, TCP/IP
- Familiarity with hardware repair processes and escalation procedures
- Academic background: technical degree or engineering school in IT or a related field
- You are customer-focused, autonomous, and able to manage pressure with composure
Job Types: Full-time, Permanent
Pay: $4,000.00 - $5,000.00 per month
Location:
- Singapore (Preferred)
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