L3 Support Engineer (MS SQL, C# .Net, Java) - Singapore
We are seeking an experienced L3 Support Engineer to join our team, serving as the go-to technical expert for the L2 application support team. This role focuses on troubleshooting, resolving incidents, and enhancing existing enterprise applications — ideal for someone who enjoys deep technical problem-solving and ensuring application stability.
Location: Centre of Singapore
Salary Range: $6000 - $8500
Key Responsibilities:
- Act as the escalation point for the L2 application support team, providing in-depth technical resolutions for application incidents.
- Troubleshoot and resolve complex issues in existing applications built with MS SQL, C# .NET, and Java.
- Perform detailed root cause analysis and implement sustainable fixes.
- Maintain and enhance mid- to large-scale in-house enterprise applications.
- Optimize application performance and resolve performance-related issues.
- Collaborate with cross-functional teams (QA, Business, L2 Support) to ensure timely and effective resolutions.
- Review logs, monitor metrics, and recommend improvements to prevent recurrence of issues.
- Maintain clear and accurate technical documentation and knowledge base entries.
Requirements:
- Bachelor’s degree in Computer Science, Engineering, or a related field.
- Minimum 5 years of experience in software engineering or application support, with strong troubleshooting skills.
- Strong experience with MS SQL, C# .NET, and Java
- Experience in WPF or Winform is a plus.
- Strong background in root cause analysis and incident resolution.
- Hands-on experience in building or maintaining enterprise-level applications.
- Familiarity with DevOps tools (e.g., Git).
- Exposure to microservices and/or Apache Kafka is an advantage.
- Understanding of performance tuning and resolution is beneficial.
- Ability to adapt to a fast-paced environment and work independently.
This is a 1 year contract to start, renewable and convertible to permanent.
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