Meta
Global Operations
Online Operations
Operations
Market Specialist, Global Response Operations, Japan Responsibilities
- Work as part of the Japan team, enforcing on crisis response within the Asia Pacific region while specifically representing the Japan market
- Work as part of an On-call Operational structure to enforce on critical content within SEO Markets with a higher focus on Japan
- Use a combination of language and Japan market geopolitical knowledge, understanding of language, social nuances nuances and minority communities, to capture signals and insights to enforce and solve for complex risk and operational issues within the region
- Scope scalable solutions to improve the support of our community of users in the Japan market and in partnership with other regions
- Investigate and resolve issues that are reported on Meta products, such as requests for account support and reports of potentially abusive content including but not limited to graphic images, videos and writings, offensive or derogatory language, and other objectionable material
- Support enforcement efforts on agnostic content that originates from multiple sources globally, where language expertise is not required
- Support enforcement efforts identifying integrity risks to our local and regional advertising business and enforce on these risks
- Analyze key metrics and collaborate with cross-functional teams to improve our processes and tools
- Build subject matter expertise around abuse areas prevalent in the region and work with the team on enforcement efforts to manage and control impacts
- Investigate emerging risk across the region and influence cross functional resolution. Provide input and support on policy recommendations using geopolitical as well as operational understanding with cross-functional partners
- Remain up to date on key workflow changes, operational guidelines, policy updates and our Community Standards
- Support the operationalisation of regulations in Japan, and to work on key enforcement activities to comply with local regulations
Minimum Qualifications
- Bachelors degree and/or masters or equivalent experience
- 1+ years of professional experience within an operations environment
- Native proficiency in Japanese is essential as this role will involve working on issues in the local language as well as dealing with external clients in that market
- Experience communicating with a variety of audiences and stakeholders from the Japanese markets
- Demonstrated strategic thinker with analytical and problem-solving skills
- Keen interest in supporting the Facebook and Instagram community
- Demonstrated communication and team collaboration experience
- Self-starting, intellectually curious and innovated individual with experience operating in a fast-paced, ever changing environment
Preferred Qualifications
- Experience with vendor management
- Technical and data skills such as Excel and SQL and experience with visualisation tools such as Tableau to drive efficient analytics and reporting
- Experience with training, quality assurance or metrics analysis
About Meta
Meta builds technologies that help people connect, find communities, and grow businesses. When Facebook launched in 2004, it changed the way people connect. Apps like Messenger, Instagram and WhatsApp further empowered billions around the world. Now, Meta is moving beyond 2D screens toward immersive experiences like augmented and virtual reality to help build the next evolution in social technology. People who choose to build their careers by building with us at Meta help shape a future that will take us beyond what digital connection makes possible today—beyond the constraints of screens, the limits of distance, and even the rules of physics.
Equal Employment Opportunity
Meta is proud to be an Equal Employment Opportunity employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics.
Meta is committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures.
