Microsoft D365 CRM Consultant |Contract

Job Summary:

We are seeking an experienced Microsoft Dynamics 365 Functional Consultant to join our team and play a key role in delivering enterprise-grade solutions for clients using Dynamics 365 Customer Engagement (CE). The ideal candidate will possess strong functional expertise, particularly in the Sales, Customer Service , and Marketing modules, and be adept at engaging stakeholders, translating business needs into functional designs, and configuring systems using best practices.

Responsibilities:

• Conduct discovery sessions and workshops with stakeholders and subject matter experts.
• Gather and analyze business requirements to develop solution designs.
• Translate business processes into functional specifications.
• Design solutions using Dynamics 365 CE out-of-the-box features and codeless extensibility.
• Perform fit-gap analyses and recommend appropriate solutions.
• Configure Dynamics 365 CE modules (Sales, Customer Service, Marketing) based on documented requirements.
• Ensure alignment with business processes and compliance with best practices.
• Support testing phases including functional, integration, and user acceptance testing.
• Identify and resolve configuration issues and ensure solution quality.
• Produce and maintain comprehensive functional documentation, including functional design documents, configuration guides, user manuals, and training materials.
• Use methodologies such as Microsoft Sure Step or equivalent.

Requirements:

• At least 5+ years of experience working with Microsoft Dynamics 365 CE modules: Sales, Customer Service, and Marketing.
• Strong knowledge of the Power Platform , including Power Apps , Power Automate , and Power BI .
• Experience with multi-language deployments and industry-specific implementations (e.g., Banking, Finance).
• Excellent interpersonal and communication skills with the ability to manage stakeholders at various levels.
• Understanding of Application Lifecycle Management (ALM) , data migration, and integration strategies.
• Proficiency in creating solution artifacts such as ERDs, wireframes/mock-ups , and user stories.
• Ability to work independently and within cross-functional teams in agile or waterfall environments.