Operations Officer

Location: Jamiyah Halfway House, Singapore

Job Type: Mon - Fri, Alt Sat (Half-Day)

Why Work at Jamiyah Singapore?

• Purposeful Work Environment: Be part of an organization that integrates social service values and helping the community.
• Professional Growth : Access training and development opportunities to enhance your skills and contribute to a compassionate and culturally diverse team.
• Positive Impact: Play a crucial role in amplifying the organization's mission, enhancing its visibility, and establishing relationships with various stakeholders.

Duties & Responsibilities

• Attend to residents’ daily needs and respond to complaints or requests promptly.
• Conduct daily engagement sessions with residents during shifts.
• Carry out routine checks (dorms, vehicles, lockers, kitchens, rooms, body checks).
• Ensure proper handover of cash, keys, property, and resident headcount.
• Submit timely reports (incidents, hospitalisation, case updates).
• Flag behavioural or emotional concerns to Case/Social Workers.
• Support Team Leader in planning programmes, workshops, and outings.
• Monitor and report estate matters (facilities, vehicles, equipment).
• Follow workplace safety and health (WSH) guidelines.
• Escort residents to appointments and Jamiyah events.
• Provide operational and logistics support for programmes and events.
• Take part in Jamiyah and Halfway House events.
• Perform other duties as assigned by the Head of Operations or Team Leader.

Requirements

• Minimum GCE 'O' Level or NITEC in Commercial Studies or relevant field.
• Proficiency in Microsoft Office (Word, Excel, PowerPoint, Access); basic data handling and reporting.
• Prior experience in institutional operations, facility management, or similar environment is an advantage.
• Strong communication and interpersonal skills; able to handle residents with empathy and assertiveness.
• Responsible, observant, disciplined, team-oriented, able to follow protocols and maintain confidentiality.
• Willing to work beyond normal working hours and weekends, if required.