Process Optimisation Analyst

Purpose of the Role

We are seeking an experienced and proactive Process Architect who will be responsible for designing, analyzing, and optimizing business processes to improve efficiency, effectiveness, and quality. This role involves collaborating with various departments to understand their needs, mapping out current processes, identifying areas for improvement, and implementing solutions that align with the organization's strategic goals.

Singapore Branch, Work from Home

1. Primary responsibilities
   1. Overall company oversight of mapping processes
   2. Governance of mapping and process reviews
   3. Change Management 
   4. Process Improvements & Enhancements
   5. Project Management
2. The results required for success
   1. Process Optimisation 
   2. Leadership
   3. Data Driven 
   4. Collaboration
   5. Project Management 
   6. Customer Centric
3. Who it reports to and/or the degree of autonomy
   1. Reporting to Head of Operations 

Key Accountabilities & Responsibilities

1. Process Design and Analysis:

• Develop and document detailed process maps and workflows.
• Analyze existing processes to identify inefficiencies and areas for improvement.
• Design new processes or modify existing ones to enhance performance and meet business objectives.

1. Governance and Structure:

• Establish and maintain a governance framework for process mapping to ensure consistency and standardization.
• Develop guidelines and best practices for process documentation and mapping.
• Ensure that all process maps adhere to organizational standards and regulatory requirements.

1. Collaboration and Communication:

• Work closely with stakeholders across different departments to gather requirements and understand business needs.
• Facilitate workshops and meetings to discuss process improvements and gather feedback.
• Communicate process changes and updates effectively to all relevant parties.

1. Implementation and Monitoring:

• Lead the implementation of new processes and ensure they are integrated smoothly into the organization.
• Develop metrics and KPIs to monitor the effectiveness of processes.
• Continuously review and refine processes to ensure they remain efficient and effective.

1. Documentation and Compliance:

• Maintain comprehensive documentation of all processes and changes.
• Ensure that processes comply with industry standards and regulatory requirements.

1. Technology Integration:

• Identify and recommend technology solutions that can enhance process efficiency.
• Collaborate with IT teams to integrate new technologies into existing processes.

Required Skills & Experience

• Proven experience in operations management, preferably in both Consumer and Commercial sectors of Insurance.
• Bachelor’s degree.
• Proven experience in process design and improvement, preferably in a similar role and sector.
• Strong analytical and problem-solving skills.
• Excellent communication and interpersonal skills.
• Proficiency in process mapping tools and software (e.g., Visio, Nintec, Adonis).
• Knowledge of Lean, Six Sigma, or other process improvement methodologies is a plus. 
• Strong organizational skills and attention to detail.
• Experience with project management.
• Familiarity with business process management (BPM) software.
• Ability to work independently and as part of a team.

Education required: Degree level

+3 years in the industry or similar role