Job Summary
Responsible for the delivery of projects across multiple functional groups and manages stakeholders' needs.
Responsibilities
Planning
Plans through collaboration across functional teams to create simple business cases and independently collate project plans with an appropriate planning tool
Stakeholder Management
Maps out stakeholder lists, consult on stakeholder requirements and pro-actively manage stakeholders needs and seek feedback
Escalating only to resolve complex stakeholder issues
·Works with a number of stakeholders that may include regional/global stakeholders
Communications
Recommends and agrees the level of communications appropriate for the project/program being delivered across functions with key stakeholders
Uses consistent tools and templates and requires minimal feedback on messages delivered to audiences
Risk Management
Risk and issue management, planning and responses are identified at an appropriate level for the project complexity and risk management
Captures risks and proactively puts plans in place to mitigate exposure to risks
Project/Program Delivery
Is responsible for the delivery of projects across multiple functional groups
Resource Management (people, finances etc.)
Produces resource/cost plans and estimates
Tracks costs to plan, and manages changes to plans
With support will remediate issues with external suppliers and contractors
Customer Care (For employees working in Customer Care and Experience):
Manages complex customer deployments involving cross-functional teams, sometimes multi-site and multi-regional
Creates and communicates with customers using detailed project plans with unique milestones and overall deployment schedules
Engages and directs cross-functional internal stakeholders on project team and holds them accountable for meeting commitments
Has a fundamental technical knowledge of all Equinix products/processes
Resolves issues and escalations independently (manager-assisted at executive level)
Qualifications
3+ years experience preferred
Diploma to a Bachelor's Degree preferred
CAPM/ PMP certification preferred
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