Key Responsibilities:

Sales Support:

Customer Inquiries: Answer and manage customer inquiries via phone, email, or other communication channels, providing accurate and timely information.
Order Management: Arrange customer orders, ensuring they are processed efficiently and accurately.
PO Monitoring: Monitor and track incoming purchase orders (POs) from customers to ensure timely processing.
Customer Portal Management: Oversee customer portals, ensuring that all necessary data and information are up-to-date and accessible.
Invoicing: Issue and manage invoices, ensuring accuracy and timeliness in billing processes.
Data Management: Download and sync data from driver handheld devices, verifying this data against physical invoices for accuracy.
System Integration: Upload sales data into the Navision system, ensuring that all sales transactions are accurately recorded.
E-Invoicing: Submit e-invoices to customers, ensuring compliance with their requirements and timelines.
Driver Management: Coordinate and manage drivers, ensuring efficient route planning and delivery schedules.
Reporting: Collate and analyze data for month-end reports, providing insights and information to support business decisions.
Ad-Hoc Duties: Perform other administrative tasks as needed to support the sales and marketing team.

Marketing Support:

Marketing PO and Invoice Management: Manage marketing-related purchase orders and invoices, ensuring timely processing and payment.
OOS Tracking: Monitor out-of-stock (OOS) situations and work with relevant teams to resolve issues promptly.
Customer Complaints: Track and manage customer complaints, coordinating with relevant departments to ensure quick and effective resolution.
Marketing Coordination: Assist with the planning and execution of marketing activities, including promotions, events, and product launches.

Requirements:

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Sales Administrative Executive