Senior Account Executive / Account Manager

Who We Are:

At VML, we are a beacon of innovation and growth in an ever-evolving world. Our heritage is built upon a century of combined expertise, where creativity meets technology, and diverse perspectives ignite inspiration. With the merger of VMLY&R and Wunderman Thompson, we have forged a new path as a growth partner that is part creative agency, part consultancy, and part technology powerhouse. 

Our global family now encompasses over 30,000 employees across 150+ offices in 64 markets, each contributing to a culture that values connection, belonging, and the power of differences.  Our expertise spans the entire customer journey, offering deep insights in communications, commerce, consultancy, CRM, CX, data, production, and technology. We deliver end-to-end solutions that result in revolutionary work. 

We are looking for a Senior Account Executive/Account Manager, responsible for establishing, maintaining, and growing strong external client relationships. You are expected to maintain a positive and prosperous working relationship with the client, growing and supporting potential opportunities within existing clients, creating client interest in new deliverables, and supporting with new business proposals. You will be key in supporting the team to translate the client’s vision into business requirements, reviewing team deliverables, providing strategic oversight, and bringing the right mix of agency capabilities to the forefront in response to briefs

What you’ll do

• Play the role of the Single Point of Contact for client partners, supporting the creation and maintenance of account growth plans
• Support the Associate Account Director and work with the Project Manger on day-to-day project management to ensure work efficiency and effectiveness
• Assist to translate the client’s vision and needs into business requirements, coordinate with strategy, creative & project teams on required deliverables, and manage client expectations
• Support building positive working relationships with seniors across portfolio to ensure that we can continue to grow our business and deliver
• Generating revenue & profit targets as defined for accounts.
• Manage multicultural projects, coordinate teams and clients; spot risks and issues, support resourcing, control the schedule and budget
• Gain and maintain knowledge of clients’ business, industry and competitors
• Up-selling and cross-selling consulting services within the client business
• Obtain key client information and transfer accurately to project teams to ensure effective scoping of work.
• Support new business opportunities from start to finish – putting tender submissions in place, driving proposals
• Build financial management skills, including preparation of billing and monthly projections for review
• Be a champion of the VML culture – honest, open, responsive, team-oriented
• Be a role model for stewardship between the client and the agency by balancing the account’s needs with avoiding unnecessary expenditures and negotiation required costs.

Skills

• Able to understand the business issues clients face in a variety of industries.
• Possesses superior communication skills, both internal and client facing.
• Has strong relationship management, organizational and project management skills.
• Manages up and knows when to escalate internal and/or client concerns.
• Able to work effectively with a variety of internal teams and business groups, including Creative, Media and Technical Delivery Specialists.
• Able to identify opportunities for growth and incremental opportunities with client partners.
• Has a strong interest in technology or digital marketing
• Familiarity with ecommerce and online advertising is a plus.

Required Experience:

• Bachelor’s degree or equivalent in a related field.
• 3 to 5 of full-time experience in digital marketing communications capacity with local and international clients
• Agency experience would be desirable
• Digital creative agency experience is preferred with strong integrated comms campaigns exposure in online/offline, social media and website
• Demonstrated track record of client relationship development and service.
• Must be proactive, a self-starter and an excellent communicator both verbal and written.
• Ability to create coherent and persuasive presentations with proficiency in Word, Excel, Outlook and PowerPoint.
• Experience in the hospitality industry and/or programmatic/media agencies preferred.
• Possesses superior communication skills, both internal and client facing.

We believe the best work happens when we're together, fostering creativity, collaboration, and connection. That's why we’ve adopted a hybrid approach, with teams in the office an average of four days a week. If you require accommodations or flexibility, please discuss this with the hiring team during the interview process.

WPP (VML) is an equal opportunity employer and considers applicants for all positions without discrimination or regard to characteristics. We are committed to fostering a culture of respect in which everyone feels they belong and has the same opportunities to progress in their careers. 

VML is a WPP Agency. For more information, please visit our website, and follow VML on our social channels via Instagram, LinkedIn, and X. 

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