Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology to our clients. We are committed to hiring the best, most talented people in our industry; and we support them through professional growth, flexibility, and personalized benefits to manage life in and outside of work. Whether you’ve got deep experience in commercial real estate, skilled trades, and technology, or you’re looking to apply your relevant experience to a new industry, we empower you to shape a brighter way forward so you can thrive professionally and personally.
PMO Lead Job Description
JLL are seeking candidates for the role of Programme Management Office (PMO) Lead.
This position is a key management role, leading the delivery of project and programme services across APAC for a regional / global Client with whom JLL provides end to end services. The position reports to the APAC Account Director, but interfaces with internal and Client stakeholders across sub regions and across service lines. The successful candidate will typically lead a team of programme managers responsible for the governance, oversight and implementation of pan regional programmes of work.
The successful candidate will be responsible for:
Leading and mentoring a diverse team across the APAC region
Implementation of an effective PMO structure, including project and programme governance and performance management and driving a culture if continuous improvement in process
Oversight of, and point of escalation, for ‘on account’ dedicated project management teams and variable project teams (where used)
Meeting and exceeding Account / Client KPI’s
Key Responsibilities
Provides accountability to Client for the Project Delivery of Client’s real estate portfolio, from strategy to handover to internal Facility Management team.
Own the relationship with Key Stakeholders and assure effective communication from internal Client challenge. Serve as the single point of contact providing accountability and certainty. Ensure alignment and communication to client business lines and stakeholders. Where required manage conflict resolution.
Establish and maintain a standard set of practices, processes and templates for managing projects consistently and efficiently to reduce project related risk and costs.
Ensure project and program management processes and systems are efficient and effective whilst aligned to business needs
Monitor and report on compliance with Client’s policy, process and management framework.
Review existing processes for compliance with wider industry standards and / or international best practice and identify and drive opportunities for strengthening governance / compliance through efficiency and improvement to project management process and methods
Oversee the collection, consolidation and analysis of program and project data to drive effective decision making
Assist the Client in the capital project strategy including, but not limited, to annual project capital planning and defining in country delivery strategy to achieve value for money
Lead initial project ‘due diligence’ stage coordinating business requirements, incorporating in project strategy and supporting Client approval processes.
Lead a team of programme / project manages to: define, agree and report on project timelines, technical issues and stakeholder engagement for capital projects
Ensure all work orders and contracts are drafted, approved and executed before starting work on a project
Provide oversight to all of the regional projects, give expert guidance and advice on all matters relating to project delivery.
On board in country delivery project managers and ensure they deliver projects to specification, on time and in budget.
Take ownership of project reporting, ensuring that the PM’s report accurately, through inhouse PMIS tools or other preferred methods, on the status of the project and project finances
Ensure that changes to scope or budget are reported on and managed accordingly
Ensure that project/program risks are reported on and managed accordingly
Drive cost assurance and value engineering.
Manage existing performance management frameworks associated with vendors (consultants, contractors and suppliers)
Identify and address areas of concern regarding potential liabilities and risk.
Ensure change management and communication plans are in place and being followed.
Support Client with Capital Plan development, Program Scope and assigning the proper resources.
Key Roles & Responsibilities internal to JLL
Manage, mentor and develop JLL staff members employed on the Account
Implement JLL’s Account Management Deliverables, including Mandatory Account Deliverables
Support regular Account Health checks
Own all commercial and contractual matters in connection with JLL’s services. Ensure all agreements and documentation necessary for invoicing is in place, assure the issue of invoices, drive cash collection and identify opportunities that improve JLL margin without comprising the service provided.
Monitor and review account profitability with Business Line heads periodically
Create awareness of JLL’s full range of services to the client as value creation opportunities
Develop and deliver value add services within the PMO
Comply with all JLL policies and procedures, including but not limited to ethics and business practice
Key Attributes
+20 years of practical experience in project / programme leadership, with demonstrable previous Regional PMO experience. PMO experience for Clients in the financial services / technology sectors is advantageous.
Strong experience leading regional teams
Ability to lead individuals across a regional platform to deliver superior results in client service
Excellent verbal and written communication skills, professional manner and computer literacy
Flexibility with work hours and travel as needed
Highly organized with strong analytical skills
High levels of digital literacy and an advocate for use of technology and creating data driven insights
Skill and interest in business development a strong plus
Knowledge of Microsoft Office applications
If this job description resonates with you, we encourage you to apply even if you don’t meet all of the requirements below. We’re interested in getting to know you and what you bring to the table!
Personalized benefits that support personal well-being and growth:
JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health.
About JLL –
We’re JLL—a leading professional services and investment management firm specializing in real estate. We have operations in over 80 countries and a workforce of over 102,000 individuals around the world who help real estate owners, occupiers and investors achieve their business ambitions. As a global Fortune 500 company, we also have an inherent responsibility to drive sustainability and corporate social responsibility. That’s why we’re committed to our purpose to shape the future of real estate for a better world. We’re using the most advanced technology to create rewarding opportunities, amazing spaces and sustainable real estate solutions for our clients, our people, and our communities.
Our core values of teamwork, ethics and excellence are also fundamental to everything we do and we’re honored to be recognized with awards for our success by organizations both globally and locally.
Creating a diverse and inclusive culture where we all feel welcomed, valued and empowered to achieve our full potential is important to who we are today and where we’re headed in the future. And we know that unique backgrounds, experiences and perspectives help us think bigger, spark innovation and succeed together.
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