Senior End User Support Specialist

About BW Group

BW Group is a leading global maritime company involved in shipping, floating infrastructure, deepwater oil & gas production, and new sustainable technologies. Founded in 1955 by Sir YK Pao, BW controls a fleet of over 450 vessels transporting oil, gas and dry commodities, with its 200 LNG and LPG ships constituting the largest gas fleet in the world. In the renewables space, the group has investments in solar, wind, batteries, and water treatment. BW is proud to be listed as one of Forbes World's Best Employers 2023 and Financial Times Best Employers Asia-Pacific 2025.

Are you ready to make an impact?

What drives us is our mission to deliver energy for the world today, and to find solutions for tomorrow. If you want to make lives better around the world by providing access to energy, while working on sustainability and decarbonisation, we'd like to hear from you. Working at BW you will feel the pulse of the world each day. If something happens in the world, we feel it, and you can play your part by anticipating and responding to it. Our high-performing teams are drawn to BW by the global nature of our work and the satisfaction of working with collaborative people who inspire each other to deliver exceptional results.

• Support the end user to ensure capabilities and SLA in troubleshooting and diagnosing hardware and software configuration problems and O365 support

• Assists users in the proper use of their desktop computer and its hardware, the network, and all supported software. This includes installing computers/printers and software on client desktops and/or notebook computers.

• Assists users with work requests and incidents from the Global Service Desk tool, communicating progress until resolved. Makes end user computing product recommendations. Liaison to the business for user escalations.

• Responsible for the Joiner/Mover/Leaver process, onboarding, and learning and testing end user technologies on an ongoing basis, taking advantage of the many training opportunities that will be available internally and externally.

• Ensure correct provisioning and access levels for retained and service provider personnel, IT peers, and business users. Establish relationships needed for the service provider to effectively deliver contracted services and exceed customer satisfaction and quality

• Manages vendor(s) to ensure smooth operation of printers, video conferencing, O365 and IT peripherals.

• Develops, maintains, and disseminates knowledge of best solutions to recurring problems to EUC Team

• Creates training materials on a range of IT topics and services. These materials will be posted to relevant sites (portals) for the benefit of the entire end user community.

• Will be required to visit site offices to ensure the user community is satisfied with the end-user IT services provided, recommending and managing continuous service improvements.

• Applicant MUST meet these minimum qualifications to be considered an applicant.
• Minimum of 5 years of end-user computing support
• BS in Computer Science, Information Technology, or related field or equivalent experience preferred
• To possess relevant certification (eg ITIL)
• Decisive: must be able to use initiative to make quick decisions to resolve problems and overcome obstacles delaying delivery
• Customer management: tactful, resolute and committed to providing excellent customer service
• Must have demonstrated excellent oral & written communication and problem-solving skills.
• Must be able to interface with "executive" level management on a regular basis

At BW, we offer challenging work in an international environment with a team of dedicated and competent colleagues. We recognise that the success of BW rests with each employee's ability to provide the necessary skills and confidence within the team, and our training is tailored to suit individual needs and career aspirations.

Vision: Best on Water

Mission: We deliver energy for the world today, and find solutions for tomorrow

Values

• Collaborative
• Ambitious
• Reliable
• Enduring

If our values resonate with you and you think you can contribute, we would be delighted to hear from you!

Don't meet every single requirement? At BW, we value diversity and the unique experiences that people from different backgrounds bring to our business. We welcome you to apply for the role even if you don't fully meet all the listed requirements, especially if you are passionate about building an inclusive culture where we strive to be our best. You may be just the right candidate!

Information for Recruitment Agencies:

BW endeavours to recruit and fill vacancies directly. However, when we do need to engage with agencies, BW operates a preferred supplier list (PSL) and will not be accepting unsolicited applications from non-PSL agencies for this role.