- Competitive remuneration package
- Opportunities for professional development
- Reputable organisation
As a Senior / Executive, Contact Centre (Healthcare), you will be responsible for the following duties:
- Support daily operations of the 24/7 Contact Centre and ensure smooth workflow
- Maintain proper documentation of processes, enquiries, bookings, and activations
- Monitor and analyse performance metrics
- Drive service quality improvements and implement best practices
- Collaborate with tech teams on system roll-outs, maintenance, and upgrades
- Plan departmental purchases to support contact centre operations
- Oversee recruitment, training, performance reviews, and management of Patient Service Associates
- Participate in assigned projects and other duties within the scope of the Contact Centre
Requirements:
- Possess Degree in any discipline
- 1–4 years of relevant experience, preferably with practical knowledge in Contact Centre operations
To apply, simply click on the “apply” button in the job advertisement or alternatively, you can send in your resume via email: [email protected]
We regret to inform that only shortlisted candidates will be notified.
ALLIED SEARCH PTE. LTD.
EA LICENSE : 19C9777
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