The Senior Front Desk Agent will ensure operational efficiency and seamless service delivery to all Front Office and F&B areas.
Main Responsibilities
- Perform check-in, check-out and room change procedures, and ensure all data are entered accurately into the systems.
- Ensuring guests requests are being followed up promptly and efficiently.
- Maintain cashier float and ensure accurate daily report of all monies received.
- Conduct shift briefings to communicate hotel activities and operational requirements.
- Provide guests information pertaining to the airport and other places of interests.
- Solicit and communicate guest feedback for continuous improvement.
- Coordinate and take charge of any emergency while higher Management is not on duty in hotel premises. Supervises and executes required emergency procedures in the events of fire, power failure and other emergency situations.
- Operate and use the robots to deliver amenities to guest rooms.
- Assist in reservation duties when required.
- Administrative duties include, but are not limited to; end of shift reports, daily operational logs and night audit runs.
- Perform tasks as assigned by the Senior Manager- Mission Control, or Hotel Manager.
Knowledge, experience, skills required
- Minimum of two years of hotel front office operations experience with at least one year experience in a supervisory role.
- Computer literate and good knowledge Property Management Systems.
- Ability to read and speak English fluently. Second or multiple languages are a plus.
- Able to do shifts
- Able to work on weekends, eve/public holidays as and when assigned
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