General information
Name Product Business Analysis Manager, SG Location BNI Tower, 30 Raffles Place, Singapore Business unit FU-IBU Working time Full-Time Type Data Analysis(Business)Description & Requirements
About Us Founded in 1999 and listed on NASDAQ in 2003 and HKEX in 2021, Trip.com Group is a leading global travel service provider comprising of Trip.com, Ctrip, Skyscanner, and Qunar.Across its platforms, Trip.com Group integrates travel resources from industry partners and helps travellers worldwide pursue the perfect trip with exceptional travel products and services.
We have four Customer Service Centres for Trip.com established in Japan, Korea, the UK, and the Philippines, providing 24/7 customer service in 19 different languages.
We have more than 30,000 employees scattered across 30 countries in Asia, Europe, the Americas, and Oceania, striving to expand our global markets and aiming to be the world’s leading and most trusted family of online travel brands that aspire to deliver the perfect trip at the best price for every traveller.
In this Role, you’ll get to:
- Analyze business and financial data to identify trends, patterns, and anomalies that form the market strategy and help with market growth.
- Develop and maintain dashboards and reports to visualize key performance indicators (KPIs) and financial metrics.
- Collaborate with cross-functional teams to gather requirements and deliver actionable insights that drive profitability and efficiency
- Monitor campaign performance and generate data and insights to discover new opportunities and points for improvement.
- Support alternative business model advancement and multi-channel strategy development by collaborating with product, R&D, user research and other cross-function teams.
- Develop metrics and trackers to provide timely performance diagnostics for assessment.
- Drive product portfolio localization and optimization through delivering solid analysis on field force effectiveness and issues identification.
- Support the exploration and assessments of business optimizations in terms of strategies and executions.
- Conduct integrated analysis of market competition/business performance and generate actionable insights from a data-driven perspective.
- Proven experience in extracting data-driven insights and delivering actionable business recommendations through clear and compelling presentations—not just dashboards.
- Results-oriented, self-motivated, and adaptable to fast-changing environments.
- Strong proficiency in English is required; Mandarin is a plus.
- Excellent communication and presentation skills, with a professional approach and the ability to engage effectively with stakeholders across all levels.
- Possesses a growth mindset with a data-driven approach to continuously optimize strategies across acquisition, upselling, and retention.
- Minimum 5 years of relevant experience in data or business analysis.
- Proficient in data visualization and analytics tools such as Tableau, Excel, and BigQuery SQL.
- Bachelor’s degree or higher in a quantitative field such as Statistics, Finance, Accounting, Economics, Mathematics, Engineering, Science, or Business.
What’s more?
- Our rapid business growth in global offers abundant career opportunities at various levels and in multiple functions
- Internal transfer is encouraged, and global job rotation program enable you to pursue a global career path and make global impact
- We provide learning opportunities to further your career in areas of leadership capability, soft skill and professional expertise.
- We encourage flexible work arrangement
- Have fun with company-sponsored greetings and activities at holidays, birthdays, and colorful team events.
Have a good trip, and see you soon!
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