- Monitor operational network video cameras.
- Taking telephone enquiries.
- Maintain accurate logs of events.
- Operate all SOC technologies including network video, access control, etc.
- Coordinate direct action and responses to incidents and alarm activation.
- Compile reports for the SOC Shift Supervisor to share with management on a daily/weekly/monthly basis.
- Exceptional communication skills always and an ability to adopt the appropriate approach when dealing with others who may be anxious or distressed.
- Provide high quality written and verbal reports as and when required.
- Liaise with emergency services and other monitoring agents as and when directed.
- Assist in the collation and preservation of digital media evidence.
- Assist in the collation and viewing of network video images in response to incident investigation in line with associated code of practice.
- Identify and promptly respond to any system anomalies.
- Support the SOC Shift Manager in monitoring regional travel requests and travel movements.
- Under minimal supervision determine the appropriate response to each reported incident.
- Maintain active awareness of the monitored environment to promote safe and effective working.
- Maintain a conscientious and proactive approach to work to achieve excellent standards.
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