Department Operations
LevelEntry Level
LocationSingapore
The Operation teams at Shopee covers the operational end-to-end process, from when the buyer searches for a product listed on the Shopee platform, to the moment the buyer receives the products. The team analyses and monitors operational KPIs across the region and conducts root cause analysis when operation performance fluctuates. The Operations team comprises Customer Service, Payment, Listings, Warehouse, Logistics, Seller Operations and Fraud.
About the Team:
The SPX Express Regional team is committed to providing users with the best logistics experience in the most cost-effective way. Positioned at the crossroads of Business, Operations, and Product, the team strives to enhance delivery speed and reliability by creating innovative services to exceed users' expectations. Using the latest technology and data-driven strategies, the team optimises the logistics value chain, from the seller to the last-mile delivery. With access to extensive data, the team gains insights into logistics operations and user preferences to deep-dive and solve pain points from a first-principles basis.
Job Description:
The Workforce Strategy Analyst is responsible for leading the analysis of long-term workforce and labour landscape trends to ensure SPX Express maintains the operational capacity, resilience, and cost-efficiency needed to support growth across Southeast Asia, Taiwan, and Brazil. This role is pivotal in identifying structural manpower challenges and designing forward-looking workforce strategies — including the adoption of scalable alternatives such as Buyer Self Collection (BSC) — to meet the evolving demands of our logistics network.
- Lead ongoing assessments of long-term manpower trends across markets — including demographics, workforce availability, wage movements, and labour regulations — to project future operational risks or gaps in manpower.
- Collaborate with operations, network planning, and commercial teams to translate workforce insights into volume-aligned capacity strategies.
- Track regional and global shifts in employment models (e.g. gig economy, automation, outsourcing) and evaluate their impact on SPX Express operations.
- Identify structural constraints in traditional delivery models and propose scalable alternatives like Buyer Self Collection (BSC), parcel lockers, or other delivery modes.
- Build dashboards and structured reporting mechanisms to highlight productivity trends, workforce gaps, and strategic opportunities.
- Collect, analyse and disseminate information and analysis on Loss, risk, threat and potential future state
- Monitoring and evaluating risk management strategies; may include building of dashboard for better visibility
Requirements:
- Bachelor’s degree in a related field (Data Analytics, Operations, Supply Chain, Business Intelligence, Analytical disciplines, etc.)
- Relevant experience in supply chain/ operations management and/or supply chain risk monitoring experience. Fresh graduates are welcome to apply
- Practical knowledge of SQL and Python is preferred
- Excellent communication skills (written and verbal)
- Professional demeanor and ability to communicate with all levels of business leadership and staff
- Strong self-discipline and self-management skills, able to work effectively as part of a team or on a single contributor project
- Good project management skills, with a keen interest in driving business outcomes
- Familiarity and mastery of various technology platforms, such as geospatial tools; news aggregators, and scraping platforms, are preferred
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