Technical Support Engineer (Electronic/ Mechanical) - East

Job Scopes:

• Respond to phone and email inquiries from sales representatives and customers regarding product features, specifications, and applications.
• Troubleshoot and resolve customer issues through phone or email support.
• Research and evaluate competitor products to support market positioning and product development strategies.
• Conduct product application testing to support sales representatives and customer needs.
• Create and maintain training materials and demonstration manuals for product education.
• Design, plan, and deliver training sessions on products, applications, and competitive insights for both new hires and existing sales staff.
• Develop and distribute key product updates and sales support materials through the company intranet and electronic newsletters.
• Collaborate with the parent company in Japan on new product launches and coordinate related activities such as developing product literature.
• Travel to customer sites and affiliates to facilitate training seminars as needed.
• Support sales representatives in customer presentations when required.
• Identify and implement process improvements to enhance departmental efficiency.
• Adhere to company and departmental policies and procedures.
• Assist the office administrator with quotation preparation and order entry.
Perform other duties or special projects as assigned.

Requirements:

• Strong ability to organize, prioritize, and manage tasks, activities, and projects to meet deadlines effectively.
• Skilled in active listening to fully understand and address inquiries or concerns.
• Strong analytical mindset, with the ability to break down complex information into core components for evaluation and understanding.
• Capable of building and maintaining positive interpersonal relationships, primarily through phone and email communication.
• Proficient in conveying complex concepts in a clear and simplified manner.
• Highly service-oriented, consistently seeking opportunities to support and assist others.
• Effective problem-solving skills, with the ability to identify challenges, analyze related data, evaluate alternatives, and implement practical solutions.
Bachelor’s degree in an engineering discipline (e.g., Computer, Electrical, or Mechanical Engineering) and/or a minimum of 2 years of relevant experience.

Wecruit Pte Ltd | 20C0270

Tew Jie Wei | R22106822