Why Join Us
Creation is the core of TikTok's purpose. Our platform is built to help imaginations thrive. This is doubly true of the teams that make TikTok possible.
Together, we inspire creativity and bring joy - a mission we all believe in and aim towards achieving every day.
To us, every challenge, no matter how difficult, is an opportunity; to learn, to innovate, and to grow as one team. Status quo? Never. Courage? Always.
At TikTok, we create together and grow together. That's how we drive impact - for ourselves, our company, and the communities we serve.
Join us.
The e-commerce industry has seen tremendous growth in recent years and has become a hotly contested space amongst leading Internet companies, and its future growth cannot be underestimated.
With millions of loyal users globally, we believe TikTok is an ideal platform to deliver a brand new and better e-commerce experience to our users. Our product engineering team is responsible for building an e-commerce ecosystem that is innovative, secure and intuitive for our users. We are looking for passionate and talented people to join us as we drive the future of e-commerce here at TikTok.
Responsibilities:
We're looking for experienced technical writers to work with our commercial platform teams to create best-in-class technical documentation for developers to seamlessly integrate global brands and retail merchants into the TikTok Shop platform.
You'll be able to grasp complex concepts and translate them into concise, easy-to-understand tutorials, guides, release notes, and other documentation and learning resources for the TikTok Shop developer and partner community. As an experienced technical writer, your portfolio includes writing samples with examples of how you conveyed complex technical information to both experienced and new users.
1. Plan, write, and manage technical and process documentation and learning resources.
2. Define general best practices and style guidelines for consistency; establish and implement documentation quality standards.
3. Define new documentation processes and iterate on current workflows for efficiency.
4. Collaborate closely with business or product domain owners, keep up-to-date with key business and product concepts and updates, and ensure they are aligned with relevant documentation.
5. Gather qualitative and quantitative feedback from developer and end user communities to iterate on content quality and efficacy.
6. Provide professional and material support to ensure consistency, cohesiveness and user-friendliness of API and user interface designs.
7. Provide professional leadership and mentorship for technical writing team.
8. Deliver results in an ever-changing work environment with limited supervision.
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