E-commerce's Governance and Experience (GNE) is a global team striving to achieve full satisfaction from customers, promoting a sustainable and risk-free sales environment, and providing the perfect purchase experience. The Moderation Team is part of the GNE organization. Our mission is to deliver trustworthy and excellent service experiences for every user of TikTok Shop.
Responsibilities
- Translate e-commerce moderation policy into executable prompt designs to ensure the efficient application of large models in content review. Continuously optimize prompt through data analysis and model feedback to enhance automated moderation precision.
- Promote the launch of closed-loop automated moderation strategies to optimize moderation efficiency and accuracy. Monitor strategy execution effects and promptly adjust prompt to respond to business changes.
- Implement existing solutions for dedicated business areas to ensure the effectiveness of large models in specific business scenarios. Independently manage core metrics of vertical businesses, ensuring continuous optimization of content moderation strategies and achievement of business objectives.
- Work closely with policy, product, R&D, and Algorithm teams to ensure prompt designs comply with policy requirements and are operational. Promote the
application of large models in more business scenarios through cross-department collaboration.
- Drive decision-making through data analysis tools (such as Excel, SQL, Python), regularly produce operational reports, analyze strategy effects, and propose improvement suggestions.
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