TikTok Shop's Governance and Experience is a global team responsible for ensuring our marketplace is safe and trustworthy for not only our users but also sellers and creators. We value user satisfaction and work on policies, rules, and systems to ensure quality.
Responsibilities:
- Research, craft, and implement product listing policies that uphold platform trust, consumer safety, and regulatory compliance, while balancing against business priorities and user experience across different markets.
- Manage go-to-market policy rollouts and enforcement strategies across markets, ensuring effective implementation of product listing governance processes and alignment with cross-functional goals.
- Analyse data to measure, identify, mitigate, and monitor risks to raise the overall quality of product listings. Develop new signals, metrics, and engage in risk discovery to identify emerging listing abuse patterns and implement mitigation policies.
- Engage cross-functional stakeholders such as Legal, Retail, Compliance, and Category teams to gather pain points, drive alignment, and implement action plans and operational workflows to improve policy coverage and risk mitigation.
- Develop, launch, and operationalise scalable listing policies and enforcement mechanisms – in collaboration with Engineering, Operations, Moderation, and Product teams – to enhance automation, policy coverage, detection accuracy, and listing quality.
- Develop and implement feedback loops, audit systems, and operational workflows to ensure high-quality policy launches, enforcement consistency, and iterative policy improvement.
- Design, implement, and monitor dashboards and case reviews to evaluate ecosystem health, measure enforcement effectiveness, and support data-informed decision-making.
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