OVERVIEW & IMPACT:
Samsung Electronics Device Solution is a global leader in Memory Semiconductor technology. The TQM Administrator will support the Memory Technical team of our sales office in Singapore office and other ASEAN countries.
The incumbent will be responsible for the daily operations related to the Return Materials Administration .
JOB RESPONSIBILITIES:
- Handle the day-to-day RMA Authorization processing as needed
- Respond to customer with RMA request timely.
- Coordinate with tech support to process RMA/Samples cross-ship requests.
- Coordinate with customers/agents/warehouse to request and process RMA shipment.
- Maintain daily RMA records.
- Document and report monthly RMA records to different stakeholders
- Process RMA credits in CRM/ERP system.
QUALIFICATIONS & REQUIRED SKILLS:
- Proficient with MS Excel
- Experiences in CRM/ERP software is prefered.
- Detail oriented with good organizational skills
- Ability to multi-task and adapt to changing priorities
- Ability to work independently with minimum supervision
- Applicant is willing to take on 1-year contract role ( extendable)
Report job
