Group Technology enables and empowers the bank with an efficient, nimble and resilient infrastructure through a strategic focus on productivity, quality & control, technology, people capability and innovation. In Group Tech, we manage the majority of the Bank's operational processes and inspire to delight our business partners through our multiple banking delivery channels.
The Business Management Specialist is responsible for strategic planning and communications, executing on continuous improvement initiatives that aligns to long-term strategic objectives. Collaborate with department heads to support workforce planning and management, cultivate a high-performance team culture. This role requires a dynamic leader who can balance strategic vision with hands-on execution.
Key Responsibilities:
Strategic Planning, Communications & Roadmap Development
- Define and maintain the SRE roadmap, ensuring alignment with business objectives.
- Prioritize key initiatives based on impact, feasibility, and resource availability.
- Align with leadership to set objectives and key results for reliability, automation, and operational efficiency.
- Develop executive-level presentations and messaging for all-hands meetings, keynotes, and industry events
- Collaborate with operations and engineering teams to distil complex technical information into accessible and compelling executive narratives.
- Create high-quality slide decks that reflect both strategic clarity and visual storytelling.
- Ensure message consistency across internal and external communication channels.
- Lead or support cross-functional initiatives that support growth, innovation, and continuous improvement and change management efforts.
- Assess team capacity and skill gaps to ensure the right mix of talent and expertise.
- Define hiring strategies to scale the team effectively and optimize team structure for efficient collaboration
- Implement people strategy initiatives including talent development, succession planning, and performance management.
- Foster a culture of positivity, inclusiveness, reliability, ownership, and continuous improvement.
- Develop engagement programs to improve employee satisfaction, retention, and motivation.
- Implement initiatives such as hackathons, internal training, mentorship programs, and recognition systems.
- Bachelor's degree in Business, Computer Science, Communications or a related field
- 5+ years of experience in executive communications, operations and strategy preferably in the tech industry
- Strong storytelling, writing, and editing skills—with a portfolio showcasing executive communications and presentation work.
- Strong interpersonal, analytical, and decision-making skills.
- Experience in change management and scaling operational processes.
- Demonstrated ability to lead through influence and build strong cross-functional relationships.
- Passion for team development, mentorship, and organizational culture.
- Data-driven mindset with the ability to align operations with strategic goals.
We offer a competitive salary and benefits package and the professional advantages of a dynamic environment that supports your development and recognises your achievements.
Report job
