Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology to our clients. We are committed to hiring the best, most talented people in our industry; and we support them through professional growth, flexibility, and personalized benefits to manage life in and outside of work. Whether you’ve got deep experience in commercial real estate, skilled trades, and technology, or you’re looking to apply your relevant experience to a new industry, we empower you to shape a brighter way forward so you can thrive professionally and personally.
Workplace Ambassador
Work Dynamics - Integrated Facilities Management
The Workplace Ambassador reports directly to the Hospitality Lead and serves as a frontline representative responsible for creating exceptional workplace experiences for employees and visitors. This role combines reception duties, hospitality services, and administrative support to maintain a welcoming, professional, and efficient workplace environment that aligns with the client's brand and culture.
KEY RESPONSIBILITIES
Guest Experience & Reception Services
Provide "Best in class" services to all clients, employees, and visitors
Handle phone calls, emails, and walk-in requests professionally and efficiently
Greet visitors professionally, determining the nature and purpose of visit
Create a welcoming environment for all guests and customers
Host VVIPs and guests, ensuring the highest level of hospitality
Maintain security by following procedures; monitoring visitor registration; issuing visitor passes & access badges
Provide exceptional customer service, addressing inquiries and resolving issues promptly
Foster a sense of community and workplace happiness
Anticipate client needs to create memorable experiences
Communication Management
Answer incoming calls promptly and professionally, routing them to correct departments
Provide clear and concise information to callers about services, office hours, and directions
Manage end-to-end communications for requests and feedback
Send timely reminders regarding upcoming appointments or changes
Visitor Management
Provide seamless visitor registration services, ensuring compliance with Visitor Management Systems
Execute emergency response plans when necessary
Direct and escort visitors and guests when needed
Mail Management
Receive, process, and distribute incoming and outgoing mail and parcels
Notify recipients of arrivals and manage secure storage
Arrange courier services and manage outgoing parcels
Site Operations
Conduct thorough physical checks of Front-of-House spaces to ensure readiness for the business day
Ensure desks and meeting rooms are clean, organized, and well-maintained
Oversee reservation system for desks, meeting rooms, and shared spaces
Coordinate meeting room bookings, ensuring availability and proper setup
Perform periodic checks to ensure proper booking and check-in procedures
Liaise with various departments (IT, pantry, cleaning staff) to ensure smooth operations
Maintain inventory of workplace tools and supplies
Coordinate F&B for meetings and conferences
Office Supplies and Equipment Management
Conduct daily checks and maintain inventory of office supplies, including stationery and paper
Manage office equipment such as printers, copiers, and scanners
Keep utilities area well-stocked and organized
Monitor and manage shredder bins
Report equipment and amenities with defects using the helpdesk system
Administrative Support
Assist the Hospitality Lead with day-to-day administrative tasks
Coordinate team operations to ensure efficiency and effectiveness
Prepare reports and track budgets for the hospitality team
Manage communication channels within the team and with other departments
Perform office duties such as filing, scanning, and data entry with high accuracy
Assist in the preparation of reports, correspondence, and presentations
Maintain up-to-date records, including client contact information and internal directories
Event Management
Execute setups for functions and events as instructed
Support internal stakeholders during events
Assist with guest registration, wayfinding, and other guest-related tasks
Manage event registration and check-in processes
Provide outstanding customer service and organize memorable events
Coordinate catering and supplies for meetings and events
Vendor Management
Oversee day-to-day coordination with vendors
Ensure vendor services align with expectations and established standards
Collaborate with external vendors and contractors to support administrative needs
Health & Safety Responsibilities
Adhere to Contractor HSE systems and procedures
Follow all Emergency Response plans on site
Follow procedures for identifying, assessing, and controlling hazards and risks
Ensure hand sanitizers are accessible throughout the workplace
If this job description resonates with you, we encourage you to apply even if you don’t meet all of the requirements below. We’re interested in getting to know you and what you bring to the table!
Personalized benefits that support personal well-being and growth:
JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health.
About JLL –
We’re JLL—a leading professional services and investment management firm specializing in real estate. We have operations in over 80 countries and a workforce of over 102,000 individuals around the world who help real estate owners, occupiers and investors achieve their business ambitions. As a global Fortune 500 company, we also have an inherent responsibility to drive sustainability and corporate social responsibility. That’s why we’re committed to our purpose to shape the future of real estate for a better world. We’re using the most advanced technology to create rewarding opportunities, amazing spaces and sustainable real estate solutions for our clients, our people, and our communities.
Our core values of teamwork, ethics and excellence are also fundamental to everything we do and we’re honored to be recognized with awards for our success by organizations both globally and locally.
Creating a diverse and inclusive culture where we all feel welcomed, valued and empowered to achieve our full potential is important to who we are today and where we’re headed in the future. And we know that unique backgrounds, experiences and perspectives help us think bigger, spark innovation and succeed together.
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