ABOUT THE COMPANY
Zenith Infotech (S) Pte Ltd. was started in 1997, primarily with the vision of offering state-of-the-art IT Professionals and solutions to various organizations and thereby helping them increase their productivity and competitiveness. From deployment of one person to formation of whole IT teams, Zenith Infotech has helped clients with their staff augmentation needs. Zenith offers opportunity to be engaged in long term projects with large IT savvy companies, Consulting organizations, System Integrators, Government, and MNCs.
EA 20S0237
Industry
62011 - Development of software and applications (except games and cybersecurity)
About this job :
We are lookingo out for at least 2 years experince Application Support Engineer with experience in SAP HCM module.
Responsibilities:
- Ensure that all requests are properly logged and categorised, tracked, followed up end-to-end, resolved, and closed.
- Build and maintain a knowledge base (with solutions) that consists of the relevant documents such as updated FAQs, case studies, processes and procedures
- Attend to Authority/users’ calls and emails, analyse and resolve the requests over the phone or email where applicable. The Supplier shall use the FAQs to identify the cause of the problems and provide speedy responses
- The Authority may from time to time request the Supplier to locate specific type of request logged by specific users, or to extract information to support audit queries.
- Dissemination of information related to the systems e.g. system downtime, user communications, software-provisioning instructions and system enhancement
- Provide a Helpdesk Queries Analysis Report that categorises and trends the queries. The report shall propose improvements to reduce recurrence of significant queries or occurrence of similar queries
- Maintain, review and improve the helpdesk management procedures when requested by the Authority
Requirements:
a. Good knowledge of information technology, especially in the areas of SAP HCM ERP.
b. Strong writing and verbal communication skills.
c. Good team player, responsible and conscientious.
d. Resourceful, independent, responsive and pro-active.
e. Possess strong interest in investigating and identifying causes of issues, and able to propose solutions to rectify the issue.
Employment Details
Employment type: Contract
Location: Depot Road
Working Hours: 8:30AM to 6:00PM (mon-fri)
Qualification: Diploma/Degree