Responsible for the overall operations of Lobby Bar and Pool Bar and to assist in The Dining Room daily operation.
KEY RESPONSIBILITIES:
- Ensure service is friendly, prompt and courteous at all times.
- Monitor budget and payroll records, and review financial transactions in order to ensure that expenditures are authorized and budgeted.
- Schedule staff hours and assign duties.
- Monitor compliance with health and fire regulations regarding food preparation and serving, and building maintenance in lodging and bar facilities.
- Keep records required by government agencies regarding sanitation, and food subsidies when appropriate.
- Ensure correct liquor licensing laws are abided by paying particular attention to intoxicated guests and underage guests.
- Estimate spirit, liquor, wine, and other beverage consumption in order to anticipate amounts to be purchased or requisitioned.
- Order and purchase equipment and supplies.
- Review snack menus and analyse drink recipes in order to determine labour and overhead costs, and assign prices to menu items.
- Assist in the establishment and maintenance of an outlet promotional calendar.
- Increase and maintain average beverage checks and food snack spends per person in line with budget expectations.
- Coordinate with Executive/Outlet Chef to ensure that all items of food meet desired image and quality and also for the developments of special promotions.
- Report maintenance faults and damage of furniture and all areas of the restaurant to the maintenance department.
- Ensure completion of monthly linen, operating equipment, wine and beverage stock- take.
- Handle customer concerns and complaints with concern and understanding according in a professional manner.
- Collect guest feedback and comments in order to improve service and product quality to ensure guest satisfaction.
- Handle complaints from guests in a pleasant and efficient manner, to ensure guests satisfaction.
- Ensure sales are maximised through suggestive up selling.