Company Description
Visa is a world leader in payments and technology, with over 259 billion payments transactions flowing safely between consumers, merchants, financial institutions, and government entities in more than 200 countries and territories each year. Our mission is to connect the world through the most innovative, convenient, reliable, and secure payments network, enabling individuals, businesses, and economies to thrive while driven by a common purpose – to uplift everyone, everywhere by being the best way to pay and be paid.
Make an impact with a purpose-driven industry leader. Join us today and experience Life at Visa.
Job Description
Team Summary
The Visa Cross Border Solutions (VXBS) team is charged with leading the design, build, and commercialization of best-in-class flexible enterprise-wide FX, virtual accounts, and currency management solutions as we seek to meet the growing and increasingly diversified needs of clients moving funds around the world. In addition, VXBS includes the commercialization of Currencycloud, our recently acquired cloud-based embedded cross border money movement infrastructure solution and the integration of these capabilities into Visa platforms & solutions.
VXBS is a key enabler of Visa’s seamless cross-border commerce. Historically, VXBS has delivered the systems, processes and capabilities to support foreign exchange services for our Issuer and Acquirer Clients around the world, and managed and executed settlement of consumer purchases in 28 currencies every day. As our network and our business expands, including with the introduction of Commercial and Money Movement Solutions (Visa B2B Connect, Visa Direct, and Visa Government Services) and use-cases involving global money movement, rapidly evolving consumer expectations with fintech, wallets and neobanks, new distribution models like open banking demanding API based multicurrency solutions, and new settlement models leveraging crypto beginning to enter mainstream, our capabilities are adapting to meet clients’ needs and support our vision for Visa to be the embedded cross border payments facilitator across a range of use cases – Purchase Flows, New Payment Flows, and Off-Visa Flows.
What a Customer Growth Associate does at Visa:
- Expertly manage a portfolio of accounts, developing relationships, managing stakeholders, and identifying advocates
- Coordinate a swift and smooth onboarding, implementation, and go-live experience for new customers in collaboration with New Business Sales and Solutions
- Identify/track adoption and growth opportunities within existing clients
- Organise monthly/quarterly reviews with customers to minimise friction and churn risk
- Work with Account Managers to identify upsell and renewal opportunities
- Identifying and leading strategic initiatives within the team to improve ways of working, training, customer escalations and revenue execution.
- Cross functional collaboration within the organization to continually enhance and improve communication, processes, and product positioning
- Represent the customer internally as a stakeholder for the product, marketing, and other internal teams in order to ensure customers are always central to what we do
- Anticipate customer requirements and challenges, work towards a (re)solution by acting on data-driven insights and strategic knowledge
- Help identify patterns for success and best practices within a portfolio, to improve processes and prioritise activities
Why this is important to Visa
The Customer Growth Team sits at the heart of the action at Currencycloud, creating the link between the customer and Currencycloud’s other teams. The team ensures that our customer's voices are heard so that they can get the maximum value from using our products and successfully grow their businesses. CSAs work in close collaboration with Account Managers and Solution Consultants throughout the whole lifecycle of a customer and are key to driving adoption, growth, and minimising churn.
Qualifications
What you will need:
- Minimum 2 years of relevant experience
- Self-starter who takes accountability for getting things done and delivering results
- Have fantastic communication skills
- Have an empathetic mindset
- Someone who can remain calm when under pressure
- Have integrity, believe what we say, and do the right thing
- Are a team player as well as a proactive individual contributor
- Are a creative thinker with the ability to troubleshoot issues quickly and effectively
- Work well in a fast-paced environment
- Are analytical and comfortable making and acting upon data to make decisions
- Are willing to challenge the status quo and confidence to deliver an alternative approach
- Have outstanding relationship building skills, both internally and with prospects
Additional Information
Visa is an EEO Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. Visa will also consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines and applicable local law.