Business Analyst
You will be part of the team responsible for defining and delivering the digital transformation of the internal processes and platforms. You will be responsible for eliciting, analysing, validating, specifying, verifying, and managing the business needs for the product.
Key responsibilities
o Manage the Business Requirements and Functional Solution aspects - scope the problem and develop business case to address the problem
o Document requirements, source and evaluate alternatives, and recommend solution that best fits the needs
o Perform business analysis
a. Business Analysis Planning and Monitoring: Identify stakeholders, techniques and processes to manage, track and trace requirements
b. Enterprise Analysis: Refine and clarify business need, define solution scope and develop business case
c. Elicitation: Explore, identify and document business needs
d. Requirements Analysis: Assess current state, analyse stated requirements of stakeholders and elaborate to sufficient detail that accurately defines business need
e. Solution Assessment and Validation: Source and evaluate alternatives to identify solution that best fits business need, identify gaps, and determine workarounds/changes to the solution. Assess deployed solutions to see how well they met the original need
o Manage conflicts, issues, and changes to ensure stakeholders and project team remain in agreement on solution scope, communicate and manage expectations of stakeholders
o Co-ordinate and facilitate meetings between third-party teams and internal teams as required
o Work closely with third-party vendors to track and review progress of key delivery and payment milestones ensuring service levels are met within the contractual agreement
o Facilitate and co-ordinate review and sign off processes with internal teams
o Perform tasks assigned by the Program Manager/Program Directors
Your qualifications
- Bachelor's degree in Computer Science or similar field
- Hands-on experience in full project development life cycles
- Past track record in business analysis, application solutioning and design
- Ability to facilitate discussions/workshops to elicit, manage and prioritise key business needs
- Ability to interact with SMEs (Subject matter Experts) and grasp a good technical understanding
- Pro-active, resourceful and self-motivated to innovate and take smart risks to achieve business goals and customer satisfaction
- Knowledge in one of the following areas will be added advantage - Agile Methodology, Business Process Reengineering, Microsoft SharePoint, Data Analytics
- Results and customer oriented
- Team player with strong organization and people handling skills
- Good communication skills, both oral and written, with the ability to pitch ideas and influence stakeholders