About SG EPAY:
SG EPAY is a leading Singapore-based FinTech company, licensed by the Monetary Authority of Singapore (MAS). We deliver innovative digital payment and acquiring solutions to merchants across the region, with a strong emphasis on compliance and customer service.
Role Overview:
We are seeking a proactive and detail-oriented Business Support Executive to join our growing team. This role is crucial in ensuring the smooth execution of daily operations and providing comprehensive business coordination.
Key Responsibilities:
- Perform daily operational and administrative tasks to facilitate efficient processing of payment transactions and related business activities.
- Monitor and reconcile payment settlements; promptly identify and report discrepancies for resolution.
- Liaise with various internal teams (finance, customer service, IT) to address operational matters and support a seamless workflow.
- Prepare, update, and manage operational reports, dashboards, and documentation—including transaction records and settlement summaries.
- Support the onboarding and training of new staff or clients; maintain and update process and compliance documentation.
- Provide timely operational assistance to merchants and end-users, handling routine payment-related inquiries.
- Ensure all records and reporting comply with company policies and regulatory requirements.
- Track, log, and follow up on operational incidents until resolutions are achieved.
- Participate in process reviews, suggesting improvements to streamline operations and strengthen controls.
- Assist with any other ad hoc administrative and operational tasks as assigned.
Requirements:
- Diploma or equivalent qualification preferred; fresh graduates are welcome to apply.
- 1–2 years’ experience in operations, finance, payments, or a related field is advantageous, but not mandatory.
- Proficiency in Mandarin (written and spoken) is a must – to communicate with Mandarin-speaking clients and to handle relevant documentation.
- Excellent attention to detail, strong organisational abilities, and a capacity to manage multiple priorities in a fast-paced setting.
- Proficient in Microsoft Office (especially Excel) and data tracking.
- Strong interpersonal skills, collaborative approach, and effective problem-solving capabilities.
- Able to work independently as well as in a team, with minimal supervision.
- Prior experience or knowledge of payment systems, electronic payments, or fintech industry operations is a strong plus.
- Flexibility to occasionally work beyond regular office hours if required by business needs.
Personal Attributes:
- Positive, proactive, and responsible attitude.
- Ability to perform accurately under pressure and with high transaction volumes.
- Customer-focused, with excellent communication skills in both English and Mandarin.