- Attend and respond to incoming Calls, Emails and Call-Back requests, Live Chats (if applicable to the supported Project),
- within Service Levels and to deliver pleasant Customer Experiences
- Follow-up on all outstanding incidents/cases
- Logged all calls reported into the case management system
- Maintains and accurately update customer’s enquiry, problem and resolution into the case management system
Working Hours
able to work staggered office hours on rotation and 5.5 day work per week (alternate Saturdays and 5th Saturdays)
1. Staggered office hours for Mon to Fri: 8.30 am – 5.30 pm, 9 am – 6 pm
2. Staggered office hours for Saturday : 8.30 am – 12.30 pm, 9 am – 1 pm
About the Company
U3 Infotech is a Technology Solutions, Managed Services, and Talent Management Solutions company with over 2 decades of experience in the APAC region since 2002. Our clients include Fortune 100, MNCs, Leading Regional Organisations, Government organizations, and Startups. We work with clients across Banking, Insurance, Bio-Science, Pharmaceutical, Healthcare, Engineering, Product, and Supply Chain domains.
We have been growing rapidly through value creation, solving complex problems, and addressing the opportunities of our clients’ businesses. We differentiate ourselves through our deep commitment at all levels, entrepreneurial mindset, outcome-driven approach, and financial resources.
If you are interested in this role, send us your CV to priyadarshini@u3infotech.com
Job Type: Contract
Contract length: 12 months
Pay: $2,800.00 - $3,100.00 per month