Job Description:
We are looking for a Claims Recovery Customer Service Executive to join our team.
In this role, you will be reaching out to customers who have recently made a hospitalisation claim, assisting and guiding them to submit claims to their other insurance providers, ensuring they fully maximise their entitled benefits.
Responsibilities:
- Conduct outbound calls to customers regarding their recent claims.
- Guide customers on the claims recovery process from other insurers.
- Provide clear and empathetic support over the phone.
- Handle follow-ups and ensure proper documentation of call outcomes.
- Work closely with internal teams to support the recovery process.
Requirements:
- Prior experience in telemarketing, call centre operations, or customer service is preferred.
- Experience in the insurance or financial services industry is an advantage.
- Good communication skills with a customer-first mindset.
- Comfortable with outbound calls and proactive customer engagement.
- Able to work independently and as part of a team.
Why Join Us?
- Training provided for product and process knowledge.
- Positive and supportive team environment.
- Opportunity to gain exposure in the insurance and claims recovery sector.