Client Services Executive

Knowledge, Skills, and Abilities

• Comprehensive and up-to-date expertise in one or more of the following technical domains.: IT Networking, Cloud (Private / Public), Infrastructure Automation, DevOps, Agile App Development, Cyber-security
• Demonstrates the ability to independently oversee the end-to-end pre-sales process, proficiently formulating all associated documentation, from proposals to commercials, with minimal assistance
• Proficient in Microsoft Office Suite, including Word, Excel, and PowerPoint
• Adept at professional networking and building relationships with C-suite, executive and decision-making managers.
• Ability to operate in a leading edge Technical environment and staying abreast of NextGen technical solutions and related Services
• Comfortable operating in a fast-paced, collegial, knowledge-focused organization
• Ability to effectively profile and qualify target pursuits.
• Ability to provide in-depth technical discussions and directions with customer(s) and internal WWT teams.
• Critical skills necessary are account planning with an extended team, establishing relationships at all levels within the customer's organization, and managing partner relationships.
• Outstanding communication and organizational skills required.

The well-being of WWT employees is essential. So, when it comes to our benefits package, WWT has one of the best. We offer the following benefits to all full-time employees:

• Health and Wellbeing: Combined Health Insurance, Employee Assistance Program, Wellness program
• Financial Benefits: Competitive pay, Profit Sharing, Life and Disability Insurance, Tuition Reimbursement
• Paid Time Off: PTO & Holidays, Parental Leave, Sick Leave, Bereavement
  
  

We strive to create an environment where all employees are empowered to succeed based on their skills, performance, and dedication. Our goal is to cultivate a culture of belonging that encourages innovation, collaboration, and respect for all team members, ensuring that WWT remains a great place to work for All!

Essential Functions

• Lead strategic and complex consultative services sales with target financial services accounts in your coverage area to achieve services sales goals set for your account portfolio
• Spearhead innovative approaches to increase services revenue and profitability within designated service portfolios, all while sustaining the existing book of work
• With a broader industry perspective, challenge, advise, and collaborate with Client Managers/Client Executives leading the overall sales relationship for your account portfolio to develop a Services Sales strategy and joint pursuit plan
• Leverage an external client relationship network, provide support to existing ones, and establish new connections with key clients to identify new service opportunities and grow existing ones
• Conduct thorough due diligence to generate and effectively qualify services opportunity leads in partnership with the Account team
• For opportunities in pursuit, develop:

o Practice/Discipline Overview Packs

o Thought leadership (white papers, articles)

o Business Value Add documentation

o Material for workshops (including facilitation)

For qualified opportunities, develop:

o Statements of Work (Microsoft Word) covering scope, deliverables

o Change Orders (Microsoft Word) change scope, cost, resourcing, dates of current work)

o Commercials/Pricing Models (Microsoft Excel) both basic and complex

o Financial incentives for customers

Effectively coordinate, collaborate with, and oversee multiple cross-functional teams concurrently:

o Service Delivery Organisation (scope, deliverables etc)

o Internal and External partner teams (resourcing, external partner services)

o Other Pre-Sales teams (internal IT practices

o Account Team (commercials, client communications)

• Stay abreast of ongoing projects' status and profitability and make recommendations for improvement
• Stay abreast of industry trends and regularly and feedback to the wider team on suggested target areas
• Be the single point of contact for all services sales pursuit activities in assigned services portfolio(s)
• Work with OEM services teams to increase their awareness of the WWT's services portfolio offerings within the assigned services portfolio(s)
• Establish new connections and foster existing relationships with partners and vendors relevant to the assigned services portfolio to assist in increasing revenue opportunities
• Drive and encourage the expansion of management consulting practices throughout the broader WWT team, strategically integrating them with our established WWT strengths
• Champion and integrate the Core Values and Corporate Goals of World Wide Technology into daily activities, setting a leading example for junior team members