A. Position Overview (Primary Purpose of the Role)
To manage clinic operations, support clinical teams, and ensure great patient care.
B. Key Responsibilities (Primary Duties and Skills for Success)
- Manage appointments, patient flow, and staff rosters
- Handle second-tier patient escalations and report to supervisors
- Assist doctors during patient treatments and examinations
- Manage patient records and documentation pre- and post-consultation
- Assist in developing on-the-job training and/or in-service curriculum, required documentation, and training manuals
- Supervise the frontline staff in meeting the clinic’s daily key performance indicators
- Assist quality improvement projects and initiatives
- Patient registration; liaise with patients and other stakeholders to provide services to patients
- Perform payment collection procedures (if required) and handle outstanding Invoices
- Perform any other duties as assigned by management from time to time.
C. Requirement
- Prior experience in administrative or healthcare settings is a plus.
- Strong computer skills. Proficient in MS Office Advantage
- Effective team player and able to work in fast paced environment
- 5.5-day work week: Monday to Friday and half-day on Saturdays. After confirmation, one Saturday off per month will be granted.
- Location: Buona Vista