Job Duties:
- Manage updates of customer information i.e., nomination, update of particulars into database system.
- Adherence to data workflows within service level agreements (SLA) and high accuracy.
- Perform quality check and performance coaching.
- Handle 2nd level enquiries from backend customers’ enquiries through checks and verifications against source documents and related information.
- Investigate on complaints and mitigating measures.
- Collaborate with stakeholders to understand requirements and fulfil objectives.
- Streamline work processes, review, and provide feedback for improvement.
- Comply to Risk and Compliance.
- Prepare department monthly/ad-hoc reports.
- Perform data analytics to review work process improvements, initiate or support new implementations.
- Maintain Compliance and Regulatory Guidelines/SOPs in managing customer records.
- Undertake any assignments as and when assigned.
- Apply Income Competencies with a risk mindset into our values through embracing Performance, Accountable and Vigilant in our day-to-day operation.
Job Requirements:
- Professional/Trade Qualification: Preferably with Insurance Certification
- Experience: Preferably minimum 1-2 years of working experience in relevant field
- Computer Proficiency: Strong in MS Office (Advanced Excel, Powerpoint, Word, Outlook)
- Competencies:
- Strong attention to detail and accuracy is essential.
- Demonstrate good critical thinking skills.
- Work efficiently in a high demand, team oriented and fast-paced environment.
- Must be proactive, work independently and multi-tasking.
- Good organizational skill and effective time management.
- Strong inter-personal and written communication.