Key Responsibilities:
- Serve as a one-stop contact point for customers, delivering prompt and courteous service at all times.
- Handle over-the-counter banking transactions, such as cash deposits, withdrawals, and cheque-related services, with accuracy and efficiency.
- Provide professional assistance to corporate and retail clients on enquiries related to corporate account products and general banking services.
- Maintain service delivery standards in accordance with client's customer experience expectations, ensuring every interaction is of high quality and complies with operational risk controls.
- Actively resolve customer issues and service requests by coordinating with internal teams and relevant stakeholders to provide timely solutions.
- Promote and prospect banking products and services that align with customer needs, and suggest suitable alternatives where applicable.
- Stay updated with the latest banking products, digital tools, and service offerings, and proactively educate customers on relevant solutions.
- Manage documentation and processes associated with daily transactions in accordance with internal audit and compliance guidelines.
Requirements:
- Diploma or Degree in Business, Banking, Finance, or a related field.
- Minimum 1–2 years of customer service experience, preferably in a banking or financial institution.
- Experience handling cash transactions and performing counter services will be an advantage.
- Strong interpersonal and communication skills with a customer-centric mindset.
- Familiarity with banking products and basic understanding of financial services.
- Good numerical aptitude and attention to detail.
- Ability to handle pressure and multitask in a fast-paced environment.
- Proficient in MS Office applications and comfortable with digital banking systems.
- Able to work independently while adhering to standard procedures and risk guidelines.
- Passionate about customer service excellence and continuous learning.
- Frontline role based at a customer service branch or corporate service desk.
- May be required to work on a rotating shift or Saturday mornings, depending on branch requirements.
sumit.sambhi@tangspac.com
EA License No. – 25C2690
EA Registration No. - R1330510