Job Purpose:
The Customer Care Executive will support the operations of a team of Customer Service Officers in a 24-hour aviation service environment, ensuring service quality, operational efficiency, and timely resolution of enquiries, feedback, and issues. The role follows a 5-day work week but requires 24-hour standby availability to address urgent matters on the ground.
Key Responsibilities:
- Assist in the daily operations of the Customer Service team to ensure smooth service delivery in a 24-hour operational setting.
- Monitor service quality standards and support initiatives to improve customer satisfaction.
- Handle and follow up on customer enquiries, feedback, and service issues in a timely and professional manner.
- Support the implementation of operational procedures and service improvement projects.
- Prepare reports, track operational performance, and recommend enhancements to workflows.
- Coordinate with internal departments and external stakeholders to resolve operational matters.
- Provide administrative and operational support to ensure service teams meet performance targets.
- Be on 24-hour standby to address urgent operational issues or emergencies, as required.
Requirements:
- Minimum Diploma in any discipline.
- At least 1 year of service-related work experience, preferably in customer service or operations.
- Strong attention to detail with the ability to maintain operational efficiency.
- Excellent communication and interpersonal skills; customer service-oriented mindset.
- Willingness to work a 5-day week with 24-hour standby responsibilities.
- Proficiency in MS Office applications; experience in report preparation and data tracking will be an advantage.
Key Attributes:
- Proactive and adaptable in a dynamic, fast-paced environment.
- Strong problem-solving skills with a focus on service excellence.
- Team player with a collaborative approach.
Email: dawn.seah@recruit-inc.com
EA License/ Personnel No : 14C7334 |R1548772
Please note only shortlisted candidates will be contacted.