At Learning Point, we are passionate about nurturing confident, critical, and curious learners. As a trusted enrichment provider, we deliver high-quality programmes and meaningful learning experiences. To support our next phase of growth, we are looking for a dynamic and purpose-driven Customer Service & Enrolment Manager to join our leadership team.
This is a pivotal leadership role responsible for driving student enrolment , enhancing brand visibility , and ensuring the smooth daily operations of our centres.
You’ll work cross-functionally with internal departments to lead our enrolment strategies, customer engagement efforts, marketing campaigns, and operational systems—helping us grow while maintaining the exceptional standards our parents and students trust.
Key Responsibilities
Enrolment & Customer Engagement
- Lead and optimise the full enrolment cycle—from initial enquiry to onboarding and retention
- Drive customer-centric engagement through targeted outreach and service excellence
- Oversee sales and customer service teams to ensure responsiveness and empathy Continuously assess and improve customer experience across all touchpoints
Centre & Operational Leadership
- Oversee day-to-day operations across Learning Point centres to ensure efficiency and consistency
- Manage teacher scheduling, resourcing, and centre logistics
- Collaborate with curriculum, HR, and finance teams to align operational goals
- Drive process improvements to boost performance and customer satisfaction
What We’re Looking For
Must-Have Skills & Attributes
- Strategic mindset with strong execution ability
- Excellent leadership, communication, and stakeholder management skills
- Customer-first approach and a keen eye for detail
- Resilient, adaptable, and able to lead in a fast-paced environment
Qualifications & Experience
- Bachelor’s Degree in Business, Marketing, Education or related field
- Minimum 3–5 years in a customer-facing leadership role, in the enrichment industry
- Excellent spoken and written proficiency in English and Chinese
- Proficient in using CRM systems
- Must be willing to work on Saturdays and support peak enrolment periods
- Strong interpersonal, time management, and mentoring skills