The job scope for a Customer Service Executive at a Primary Math Education Centre includes a variety of administrative and customer-oriented responsibilities. Here's a breakdown of the key duties:
Primary Responsibilities:
- Customer Service & Relationship Management:
Handle enquiries from parents and students about the Concept Math programme and lessons.
Build and maintain strong relationships with students, parents, and other stakeholders.
- Administrative & Operational Support:
Perform basic bookkeeping/accounting tasks, including fee collection and ensuring accurate records .
Enrol new students and maintain an up-to-date student database .
Schedule classes and maintain the orderliness of the centre to ensure a safe and conducive learning environment.
- Student Management:
Address and manage requests related to class replacements or transfers .
Ensure accurate tracking and updating of student records and preferences.
- Resource Management:
Manage the inventory of teaching resources and office supplies .
Liaise with vendors to order supplies and coordinate necessary services.
- Administrative Tasks:
Prepare and print worksheets and other teaching materials.
Create and manage presentations , signage, and promotional materials such as slides, banners, TV content, and notices for bulletin boards and social media (Facebook).
- Support for Centre Head:
Manage appointments and schedules for the Centre Head .
- Other Ad-Hoc Duties:
Perform any other reasonable tasks or duties to support the smooth operation of the Centre.