Walter is one of the world's leading metalworking companies. As provider of specialized machining solutions, we offer a wide range of precision tools for milling, turning, drilling and threading applications. We work together with our customers to develop custom solutions for fully machining components for use in several industries. Demonstrating its Engineering Kompetenz at every stage of the machining process, Walter is an innovative partner capable of creating digital process solutions for optimal efficiency. With over 3500 employees worldwide, together with its numerous subsidiaries and sales partners, Walter serves customers in over 80 different countries. We attach the utmost importance to broadening and sharpening our employees' skills.
CUSTOMER SERVICE REPRESENTATIVE
The role
Customer Service
- To handle escalation of unresolved customers enquiry.
- Troubleshoots and resolves customer complaints.
- Processes customer orders, bills and accounts, and applications, initiates maintenance and termination of accounts.
- To act as first point of contact for customers from enquiry to order / cash collection.
- Provides new and existing customers with the best possible service in relation to billing inquiries, suggestions and complaints.
- Responsible for handling customer telephone queries, aiming to clarify, orient and direct detected problems toward a solution.
- Provides timely responses to customer inquiries by telephone and/or email, consistent with service and quality standards
- Manage and develop existing business in line with customer segmentation, rules and procedures.
Sales
- To work closely with the sales team and support them to achieve sales objectives and improve the sales efficiency and customer satisfaction.
- Assist the sales team in executing daily activities and objectives.
- Handle daily sales administration, including inquiries and order processing.
- Manage customer orders and ensure timely delivery.
- Coordinate incoming and outgoing shipments with forwarders.
- Provide logistics support for all shipping-related tasks.
- Maintain price lists, brochures, catalogs, and promotional materials. To collect and communicate relevant business and market intelligence to product and sales management by using the applicable systems.
- To maintain and develop robust and effective customer relationships in order to achieve relevant sales and marketing plan.
Admin
- Perform general office administrative support as needed.
Your Profile
- Diploma or equivalent.
- Min 2 years of customer service experience preferred.
- Excellent communication and problem-solving skills.
- Comfortable with technology and learning new tools.
- Experience in logistics is preferred.
- Proficiency in Microsoft Office and SAP, ERP systems (advantage).
- Strong multitasking and independent working skills.
- Mature, responsible, and proactive with a positive attitude.
- Immediate availability preferred.
Job Reference No: R0080225 Customer Service Representative
Int Ref: MT
Please note:
"Applicants will be matched against above key performance criteria and profile requirements.
Please only apply if you meet this criterion".