We’re seeking a proactive Customer Service Representative (entry level) to support our Supermom programs (preschools and primary after-school student care, beauty and SG60 Pregnancy Campaign. This role involves managing inquiries, follow-ups, arranging school tours, promoting scholarships, and assisting with enrolments to provide an exceptional experience for parents.
Key Responsibilities:
- Respond to Inquiries: Handle parent inquiries about scholarship programs through phone, email, and other channels.
- Follow-Up: Nurture leads by following up with interested parents and guiding them through the application process.
- Arrange School Tours: Coordinate and schedule school tours for prospective applicants, update tracker sheets with respective schools promptly and be present as a representative at the school tour. (Tours will be lead by the school)
- Promote Scholarships: Actively promote the scholarship programs through various marketing channels in collaboration with Community team
- Support Enrolments: Assist parents with FAQs, consent, enquiries and ensure smooth processing.
- Customer Support: Provide ongoing support to parents throughout the scholarship journey, maintaining high customer satisfaction.
- Team work : To Support Campaign Associate Director
- Validate sign ups: To validate submissions of and ensure accurate data entry.
- Customer Support: Check and reply to customer emails/messages. Reply using standard templates based on the users registration status. To check with Campaign Manager if unable to respond using the templates.
Requirements
Requirements:
- Preferred O-Level qualification or higher.
- Fresh graduates are welcomed to apply.
- Ability to speak, read, and understand conversational English and Chinese.
- Proven experience in customer service, sales support, or a related field.
- Excellent communication skills, both written and verbal, with a customer-first attitude.
- Strong organizational skills and attention to detail for tracking inquiries, follow-ups, and enrolments.
- Ability to coordinate schedules and manage multiple tasks efficiently.
- Comfortable handling customer interactions across WhatsApp, social media messengers, and appointment booking platforms (both online and offline).