We are hiring a Customer Success Coordinator to ensure clients receive excellent service and maximise the value of our products or services.
Responsibilities
- Onboard new clients and guide them through our services
- Monitor customer satisfaction and proactively address issues
- Maintain detailed records of client interactions and feedback
- Assist in creating educational materials or guides for clients
- Collaborate with sales and marketing teams to ensure client retention
Requirements
- Degree or diploma in Business, Communications or related field
- Strong interpersonal and communication skills
- Detail-oriented and organised
- Ability to work independently and in a team
- Previous customer service experience preferred but not required
Benefits
- Career path towards Customer Success or Account Management roles
- Performance incentives based on client satisfaction and retention
- Training in customer engagement and service excellence
Job Types: Full-time, Permanent
Pay: $4,000.00 - $5,000.00 per month
Benefits:
- Health insurance
- Professional development
Work Location: In person