Job Description
o Leading Team of technical specialists to design, manage and support the Digital Workplace Technology and Modern End User Computing environment.
o Provide Technical Solutions, Estimates, Timelines and Pricing to customer on New business scope focused on Digital Workspace technologies
o Conceptualize and develop framework, accelerators or solutions for Modern Workplace and End User Services needs
o Design, implement, and maintain a robust enterprise authentication system with a focus on Multi-Factor Authentication (MFA) and Single Sign-On (SSO).
o Ensure the compliance of Workplace related technologies and processes as per IT policies and standards.
o Knowledge of Cognix Virtual Assistant and IGNIO automation solutions
o Drive the adoption of new technology platforms, trends and advocating for these ideas and business technologies to senior stakeholders across the organization.
o Plan and forecast end user technology over the medium and long term, establishing budget forecasts and investment plans.
o Define, manage, and deliver significant technology projects.
o Design Solution for End Point Management with Workspace One MDM with solid experience in Windows 10/11, mobile device enrolment, and security policy management.
o Experience in driving the adoption of technology in a global scale.
Requirements
o At least 18 years' of relevant experience in a similar capacity with at Least 10 years of experience in designing workspace Solutions
o Excellent knowledge in Solutions, Scoping, Contracts, Commercial management, Request for Proposals, Sales teams negotiations, Customer negotiations, Amendments on Scope of Work for customer
o In-depth technical experience in solutioning Microsoft M365, particularly, Exchange Online, Teams, SharePoint, Email authentication protocol (SPF/DKIM/DMARC).
o Expertise in MS Entra IAM, Modern authentication, SSO and MFA.
o Expertise in End Point Management with Workspace One MDM, coupled with solid experience in Windows 10/11, mobile device enrolment, and security policy management.
o Flexible to work in 24X7 environment covering Weekends and night shift
o Should be with the Always on support attitude. Ready to get on any outage call even during wee hours.
o Experience in Managing and Delivering Workplace Infrastructure services
o Proven experience in designing and implementing enterprise Digital workplace solutions
o Expertise in Active Directory, Single Sign-On, 2 Factor Authentication, Encryption, LDAP/LDAPS, RADIUS protocol, SAML 2.0, Open ID Connect and OAuth 2.0.
o Certification in Workspace technologies and security will be an added advantage.
o Experience in driving the adoption of technology in a global scale.
Must-Have Skills
o Experience in Solutioning and managing VMWare Workspace One, Citrix NetScaler, Microsoft MDT, Microsoft Intune, Nutanix HCI,
o In-depth technical experience in solutioning Microsoft M365, particularly, Exchange Online, Teams, SharePoint, Email authentication protocol (SPF/DKIM/DMARC).
o Expertise in MS Entra IAM, Modern authentication, SSO and MFA.
o Knowledge of Cognix Virtual Assistant and Ignio
o Expertise in Active Directory, Single Sign-On, 2 Factor Authentication, Encryption, LDAP/LDAPS, RADIUS protocol, SAML 2.0, Open ID Connect and OAuth 2.0.
o Knowledge of Aviation Domain and Airline IT environment
Good-To-Have Skills
o Knowledge of SCCM, Azure AVD, Admin Studio
o Knowledge in Exchange Server and Lotus Notes
o Knowledge in Contact Centre Technologies like Genesys, Cisco, Twilio