Responsibilities
- Support strategy: Support Regional Head of Payments in formulating IT strategies (including mid-term plans) and drive/execute system programs in the Payments domain ensuring alignment with overall business objectives and regulatory requirements.
- Design & Solutions: Oversee the design, implementation, and continuous enhancement of secure, scalable, and efficient payment processing platforms.
- Risk & Compliance: Collaborate closely with the Team Manager and senior stakeholders across IT, operations, risk, compliance, and business units to drive innovation and operational excellence in payment systems.
- Stakeholder Management: Lead stakeholder engagement, business requirements definition, solution design and implementation of new platforms or enhancements to existing platforms. Prepare and present regular reports and insights on payment system performance.
- People Management: Develop and maintain a high-performing team (PMs, BAs, SAs) through mentoring and coaching & sustainable people management plan to maintain wellness of team members (including outside of Bank IT team).
- Production Stability: Oversee incident management and resolution processes, ensuring minimal disruption to payment services, and ensure right production support model covering the region.
- Vendor/Partner Relation Management: Oversee and manage subsidiaries/vendors the life cycle management, including necessary technology upgrades / vulnerability management for Payment systems defining right SLAs and tracking.
- Continuous Improvement: Champion continuous improvement and adoption of emerging payment technologies to maintain competitive advantage.
Requirements
- Bachelor’s degree in information technology, Or Finance & Banking.
- Min. 10 years in the banking / FI environment with 8 years’ experience in Investment or Corporate Banking Domains and regional (Asia Pacific) experience preferred.
- Extensive experience (typically 5+ years) in payment systems technology lead roles within banking or financial services.
- Deep understanding of payment processing architectures, ACH networks, payment gateways, and Security, Payment Regulations and Risk Frameworks in APAC region.
- Proven track record of managing complex technology teams and large-scale payment projects for Financial Institutes, and efficiency improvements.
- Technical knowledge with experience in banking business process re-engineering and solution design.
- Experience or understanding of solution architecture, design patterns and best practices in business-technology solutioning.
- Strong strategic thinking, communication, and stakeholder management skills, and ability to prepare and present to senior managements including CIOs and business heads.
- Excellent communication skills and strong ability to steer / influence positive outcome effectively.
- Experience in managing external partners and vendors, and able to lead cross-workstream(s) and offshore delivery team(s).
- Professional certification, such as PMP, ITIL/ITSM would be an advantage.
- Excellent communication, interpersonal and presentation skills.