Integrated Wellness Centre
The Integrated Wellness Centre (IWC) is a Collective Impact Project that aims to create an inclusive, safe, and youth-centric wellness space. With the commitment of stakeholders from the people-public-private sectors (3P), the IWC is designed to break the barriers of help-seeking, improve youth’s quality-of-life, mental health, and well-being. The IWC adopts a hybrid model, where the physical shopfront will be complemented with digital outreach, support and resources. It will provide a one-stop space with robust wellness activities and mental health services to engage and support youths and their caregivers.
About the Role
The IWC Wellness Concierge was conceptualized to create a positive experience and first impression for IWC visitors. The Wellness Concierge is made up of a dynamic team of professionals and peer supporters that will provide human points of contact to youths, both in the centre and on the IWC digital platforms. By engaging with the Wellness Concierge, youths can get to know about IWC, sign up for suitable offerings and experience and feel included in a nurturing and cultivating community.
As the Executive of the Wellness Concierge team, he/she will be responsible for the following:
1. Arrival and Welcome
- Ensure that all visitors receive the highest level of professional welcome upon arrival and farewell from IWC
2. Information and Referral
- Attend to in-person and digital queries
- Recommend and promote relevant IWC offerings and services based on visitors’ needs and preferences
- Assist in making referrals to relevant social service agencies and/or resources that the visitor may need
- Ensure queries have been resolved and referrals were successfully made
3. Satisfaction and Feedback
- Ensure visitors’ comfort and satisfaction throughout their visit to IWC
- Able to respond to visitors’ feedback and take appropriate timely actions to have a meaningful impact on guest experience.
- Handle potential visitors and visitors’ enquiries and feedback promptly according to established procedures and report to social workers for follow up when necessary.
4. Upkeep of the Centre
- Maintain a high standard of cleanliness and safety within IWC
- Upkeep records of visitor queries and referrals made
- Support the team in preparing the IWC for opening and closing
Personnel Specification
Work Requirements:
- Once the IWC becomes operational in 2025, staff will be required to work on alternate Saturdays, and weekends when events are scheduled.
- The IWC’s operating hours will be from 11am – 8pm, Monday – Saturday.
Core Competencies:
- Passionate about Youth Mental Health
- Possess a guest-oriented personality and is proactive to engage visitors
- Comfortable working with interdisciplinary teams, community partners, and stakeholders
- Pleasant disposition with a willingness to learn
- A team player and equally adept at working independently
- Quick thinking, adaptable and responsive to change
- Enthusiastic and self-motivated
Technical Competencies:
- Degree or diploma in any discipline
- Fresh graduates are welcomed to apply
- Good communication and interpersonal skills
- Good administration and organizational skills
Others
- Only Singaporeans
- We regret that only shortlisted candidates will be notified