We have met today's energy needs while planning for tomorrow's for over 100 years. Beginning with the first modern generator, the Rehlko Automatic Power & Light, launched in 1920, Rehlko has been an innovative leader in energy resilience.
Our product range includes engines, generators, power conversion, UPS systems, EV components and electrification solutions, microgrid controls and management, clean energy solutions, and much more that serve a broad spectrum of OEM, residential, industrial, and commercial customers.
Our priorities are global: the stability from steady energy sources and reliable back-ups. The power to be able to harness energy, and the freedom of not being dependent on an aging centralized grid. The confidence that clean energy solutions offer when it comes to a sustainable world, and the commitment to keep innovating towards greater impact.
At Rehlko, our team members are the essential energy that powers our organization’s success. We are committed to fostering a safe and sustainable work environment where safety is everyone’s responsibility. We empower every team member to actively participate in our Zero Is Possible safety culture by encouraging open communication, proactively reporting hazards, following protocols, and suggesting improvements. Join us in creating an energy resilient world for a better future!
Why You Will Love this Job:
Basic Functions
- Investigate and handle all customers’ complaints and product failures
- Providing after-sales technical support and site service responsibilities to distributors/end customers.
- Review and assist in processing warranty claims from distributors
- Standby support and 24/7 emergency call for customer support
Specific Responsibilities
- Provide the installation, commissioning and on-site training to support the customers according to the scope of the project
- Provides after sales technical support, troubleshooting and site service to customers in a timely manner to ensure that the product is operational
- Handles wide range of diesel generator sets (small to large capacity) to provide support to departments in terms of service and training
- Ensures all technical and training documents are up-to-date and organized
- Provides specific training to distributors and dealers for service and troubleshooting skillsets, ensuring optimum service level at all distributors
- Maintain close working relationship with our key customers to ensure the follow through until the issue is resolved
- Provides technical assistance on factory test of special projects
- Investigates root causes of failures and recommend solution
- Deal with customer on the warranty issues from technical aspect
- Performs any other service and training duties as and when assigned
Qualifications / Requirements
- Diploma/degree in Mechanical/ Electrical Engineering with at least 5 years of relevant experience
- This position requires fair amount of traveling in the Asia Pacific and South East Asia Region
- A team player with strong problem-solving skills and task oriented
- Possess strong customer service orientation, enthusiasm for power generation products
- Prior mechanical experience with engines (MHI, MTU, John Deere, Volvo) will be advantageous
About Us
Rehlko proudly offers a rich history steeped in creativity and commitment to our associates and communities, along with competitive benefits and compensation. Our Purpose—Creating an energy resilient world for a better future—and Values: Curiosity, Trust, Pace, and Excellence, are important cultural components that shape the way we work and relate to one another. Learn more about Rehlko at https://www.rehlko.com/who-we-are. In addition to the investment in your development, Rehlko offers a benefits package including a competitive salary, health, vision, dental, 401(k) with Rehlko matching, and more!?"Rehlko is an equal opportunity employer that prohibits discrimination and will make decisions regarding employment opportunities, including, but not limited to, hiring, job assignment, compensation, promotion, benefits, training, discipline, and termination, without regard to race, creed, color, ethnicity, religion, sex, pregnancy, childbirth, or related medical conditions, genetic information, age, national origin, citizenship, ancestry, caste, mental or physical disability, marital or familial status, sexual orientation, gender identity or expression, genetic information, political belief or affiliation, union membership status, military status, veteran status, or any other characteristic protected by national, state, local, or other applicable laws.Our Values
Curiosity – Seek, learn, share
Trust – Go farther together
Pace – Focus to go faster
Excellence – Find the win every day