General information
Name Head of Business Analytics, SEA Location BNI Tower, 30 Raffles Place, Singapore Business unit FU-IBU Working time Full-Time Type Data Analysis(Business)Description & Requirements
About Us Founded in 1999 and listed on NASDAQ in 2003 and HKEX in 2021, Trip.com Group is a leading global travel service provider comprising of Trip.com, Ctrip, Skyscanner, and Qunar.Across its platforms, Trip.com Group integrates travel resources from industry partners and helps travellers worldwide pursue the perfect trip with exceptional travel products and services.
We have four Customer Service Centres for Trip.com established in Japan, Korea, the UK, and the Philippines, providing 24/7 customer service in 19 different languages.
We have more than 30,000 employees scattered across 30 countries in Asia, Europe, the Americas, and Oceania, striving to expand our global markets and aiming to be the world’s leading and most trusted family of online travel brands that aspire to deliver the perfect trip at the best price for every traveller.
In this Role, you’ll get to
- Act as the link between business teams and data solutions, ensuring clear communication and alignment on data needs across the SEA.
- Work with business leaders to create and deliver a strategic analytics roadmap, focusing on high-impact projects within set timelines.
- Promote analytics best practices and mentor the team to maintain strong data governance and insights delivery.
- Analyse market trends, competition, and business performance to support regional growth.
- Monitor key business metrics (e.g., demand, supply, traffic, conversion rates), identifying and addressing critical issues.
- Collaborate with HQ data engineering to improve the data stack, governance, and overall data quality.
- Partner with HQ BI and regional teams to enhance the analysis framework and boost analytics quality.
- 8+ years of experience in data analytics, with a proven track record of leading data-driven projects and teams.
- Bachelor’s or Master’s degree in Data Science, Statistics, Computer Science, or a related field.
- Strong SQL skills are a must, with proficiency in data analytics and visualization tools (e.g., Tableau, Excel, BigQuery, Hive) and strong statistical knowledge.
- Expertise in product analytics, CRM analytics, business data analytics, and market data analytics.
- Exceptional problem-solving and strategic thinking skills, with the ability to turn complex data into actionable insights.
- Strong leadership skills, including mentoring teams, managing multiple projects, and collaborating with diverse stakeholders.
- Excellent communication skills, capable of presenting findings to both technical and non-technical audiences.
- Experience in the travel industry and a portfolio of past work are a plus.
Why Trip.com Group We offer a stage to unleash your full potential and drive global impact. As an international team, we embrace an open and inclusive culture that supports and respect team members in and out of the workplace. Everyone is on a trip, whether it's a career trip or a life trip. At Trip.com Group, you can define your own trip by setting a goal and celebrate your success by recognizing the progress you have made.
What’s more?
- Our rapid business growth in global offers abundant career opportunities at various levels and in multiple functions
- Internal transfer is encouraged, and global job rotation program enable you to pursue a global career path and make global impact
- We provide learning opportunities to further your career in areas of leadership capability, soft skill and professional expertise.
- We encourage flexible work arrangement
- Have fun with company-sponsored greetings and activities at holidays, birthdays, and colorful team events.
Find out more job opportunities at https://careers.trip.com
Have a good trip, and see you soon!