About the Role
The Head of Operations is a core member of the Foundatoin's leadership team and is responsible for strengthening internal systems, ensuring operational efficiency, and supporting compliance and governance across the organisation. This role spans organisation-wide operations, including finance, documentation, systems development, audit coordination, and cross-functional support for the Executive Director and Program teams.
Key Responsibilities
1. Organisational Systems & SOPs
- Develop and maintain Standard Operating Procedures (SOPs) across the organisation and program teams to improve clarity, accountability, and operationsl consistency.
- Support implementation and team training to ensure SOPs are well understood and followed
2. CRM & Knowledge Management
- Manage a CRM model tailored to the Foundation's relationship management needs, including funders, partners, and grantees
- Oversee internal knowledge management systems and manage digital infrastructure such as SharePoint to ensure information is well-organised and accessible
3. Governance, Compliance & Secretarial Support
- Support all corporate secretarial matters, including preparation of board documentation, maintaining statutory records, and liaising with legal or compliance advisors as needed
- Coordinate with external auditors and advisors to support annual audits and assist in planning and preparation for tax-related matters
4. Financial Planning & Budgeting
- Work closely with the Executive Director to support the annual budget planning process, including collating team inputs, tracking expenditures, and preparing internal financial summaries
- Ensure financial records are aligned with operational and reporting requirements
5. Program Operations Support
- Support the Programs teams in grant disbursement, vendor payments, contract tracking, and ongoing operational follow-up
- Ensure that financial and administrative documentation related to grants are complete, accurate and properly filed.
Your Profile
- 8-10 years of relevant experience in operations, finance or administration
- Strong understanding of internal systems design, organisational workflows and compliance processes
- Experience working with budgeting processes, financial reporting, and external audit coordination
- Proficiency in digital tools including Microsoft Excel, SharePoint and CRM platforms
- Detail-oriented with strong documentation, coordination and follow-up skills
- Ability to work independently while coordinating across multiple teams and functions
- Strong communication skills and a collaborative, problem-solving mindset
- Alighment with the Foundation's mission and a commitment to advancing values-driven, impact-focused work