We are seeking a senior, hands-on CTO/PMO to drive transformation project, a full-stack technology revamp of our D2C business, with a strong focus on customer experience, operational analytics, and long-term scalability. The ideal candidate must bring deep experience in both technology design and execution, and a sharp eye for ROI and stakeholder management. If you are passionate about people, pets, and premium service, and enjoy working in a dynamic environment, we’d love to have you on our team.
Responsibilities
Technology Leadership & Digital Transformation
- Lead and manage end-to-end technology pipeline for BB3.0 project including:
- Front-end & back-end development
- Mobile app build-out
- AI integration into CRM, ordering, and inventory systems
- Customer subscription model
- Order and inventory forensic reporting
- Translate business needs into technical roadmaps and product deliverables
- Champion UX/UI improvements to enhance customer experience and retention
Project & Vendor Management
- Oversee multiple concurrent tech initiatives across web, app, and internal tools
- Manage external technology vendors to ensure on-time, on-budget delivery
- Perform project cost-benefit analysis and track ROI
- Own project milestones, budgets, UAT, implementation, and risk mitigation
Data & Security
- Lead data architecture planning with strong emphasis on reporting, privacy, and security
- Collaborate with internal stakeholders to define performance dashboards and predictive analytics for commercial and operational insights
Governance & Stakeholder Management
- Prepare and present regular project updates to leadership and key investors
- Maintain high standards of documentation, testing, and compliance
- Ensure strong communication flow between business units and technical teams
Requirements
- Bachelor’s degree in computer science, Information Systems, or related field
- Minimum 10 years of experience in end-to-end digital project leadership
- Proven background in UX/UI, data security, systems design, and B2C or D2C platforms
- Strong experience with technology vendor management and stakeholder reporting
- Familiar with mobile app development, web stack architecture, and AI/data pipeline implementation
- Bilingual in English and Mandarin (to coordinate with tech vendors and internal stakeholders)
- Detail-oriented, timeline-driven, and capable of managing ambiguity in a fast-moving environment