The Renewal Representative is responsible for driving renewals and closing of maintenance/service/license contracts within their prescribed territory and achieving quarterly sales goals primarily working with Local Partners and coordinating activity with local Account Managers. Essential Duties and Responsibilities:
- Renew, up-sell and close maintenance renewal contracts for a specified region.
- Identify up-sell/cross-sell opportunities within all accounts and pitch the sell to your account teams
- Monitor and review renewals regularly utilizing online tools and reports to track progress
- Quote renewal 60-90 days in advance of expiration using Oracle Service Contracts
- Generate monthly forecasting of maintenance renewal dollars; responsible for forecasting renewal l opportunities within assigned region to generate weekly and monthly forecasts, with regular deal progression updates
- Ensure all opportunities are captured in our CRM Database (SFDC) with correct sales stage, close date, and value
- Maintain complete and accurate records of all maintenance renewal activity in SFDC and Oracle Service Contracts.
Requirement:
- Minimum 13 years experience working within a renewals role
- Minimum 8 years experience in sales or sales support role
- Minimum 8 years experience with selling service contracts using Oracle Service Contracts
- Experience working on renewals in excess of $100,000.
- Strong working relationships with Partners and Distributors of in the APAC region, preferable partners that sell NetScout
- Subject matter expert on Renewal Process
- Experience selling within high volume transaction organization within the software and/or hardware industries
- Detailed knowledge of Arbor Security Products
- Detailed knowledge of NetScout Service Assurance Products
- Proficient in SFDC
- Proficient in NetSuite
- Ability to consistently forecast accurately
- Demonstrated ability to achieve or exceed quarterly and annual maintenance renewal quota target
- Must be self-directed and motivated team player with ability to work in a fast-paced environment
- Collaboration, critical thinking and team-building skills a must
- Advanced Knowledge of Microsoft Office, particularly Excel and PowerPoint
- Strong Interpersonal Skills
- Strong Written Skills